Hard Rock Hotel Learning & Development Manager

39 hours per week

Drawing on the legacy of the guests who stayed here in decades past – and an inspiration to those who are yet to write their own story – Hard Rock Hotel London at Hyde Park stands alone as a haven for music lovers and cultural explorers everywhere.

Located on the corner of Oxford Street and Park Lane, we pay tribute to former residents such as Jimi Hendrix, Diana Ross, Bob Dylan and Buddy Holly with an incredible memorabilia collection and original artwork in every bedroom.

The hotel boasts an onsite Hard Rock Cafe, Hard Rock Cocktail Bar, Hotel GMT Bar and a Rock Royalty Lounge. So, whether our guests are ready to rock London’s nightlife, enjoy a well-earned family holiday, host that all-important business meeting or indulge in a romantic evening for two, they will find everything they need – because, in the end, everyone wants to be treated like a rock star.

The Role

Report to: Head of HR, Hard Rock Hotel London

Purpose of the role:

To carry out all tasks necessary to ensure training needs are identified and initiatives developed and delivered to achieve the property’s goals. Standards and procedures must be constantly applied to ensure all band members live the brand values, mission and mottos.

Your responsibilities:

• Develop, coordinate, execute, and follow up on all training activities within the property

• Ensure all training programs are aligned with the Hard Rock philosophy, are designed to achieve desired results, and are effective

• Engage with new recruits from day 1 from a learning perspective

• Create, deliver, and follow up on the Hard Rock Induction program

• Monitor progress during 30-day probation, and sign off new recruits

• Maintain property training calendar & ensure all Hard Rock corporate training programs are implemented for all staff, as required

• Work with all levels of management and conduct assessments to identify and address employee and organizational development needs

• Own the Live Learn Rock internal train the trainer programme

• Ensure Hard Rock Rewards program knowledge is embedded and updated with the team in the hotel and Central Reservations

• Observe employee performance and give feedback to individuals and/or managers

• Develop Forbes standard training sessions to address services shortfalls

• Develop and maintain a library of physical and electronic resources available for staff

• Deliver Hard Rock Company Safe & Sound training

• Administer property Learning Management (eLearning) System and other technology-based learning systems

• Monitor quality assurance program scores and guest feedback. Take corrective action when necessary

• Own the Hard Rock Culture Club program

• Carry out brand knowledge checks and corrective sessions

• Assist with periodic internal HR compliance audits

• Attend daily ‘Soundcheck’ briefing sessions throughout the property to observe and carry out training snapshots

• Assist with team pin recognition programme

• Assist with You Rock employee nominated recognition programme

• Maintain relationships with key clients, owners, and investors

• Liaise with external charities and build philanthropic relationships

• Ensure the team are trained to give an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality

• Carry out and assist with other Human Resources departmental tasks, as needed

What we look for

Skills and attributes:

• Positive attitude and the desire to motivate others

• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas

• Strong communication and listening skills and excellent speaking, reading, and writing ability

• Ability to effectively present information in one-on-one and small group situations to employees as well as internal and external stakeholders

• Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms

• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance

• Communicate clearly and concisely in English, both verbally and in writing

• Establish and maintain effective working relationships

• Be flexible to work varying shifts and time schedules as needed, including weekends

• Fantastic team player

• Passionate and driven

• Exceptional influencing skills Experience & Qualifications

• At least 3 years’ experience Learning & Development and Human Resources

• Degree/Diploma or equivalent in Human Resources and/or Learning & Development

What's in it for you?

  • Great development opportunities
  • Discounted rates on hotel rooms, food and drink across the glh group
  • Interest free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Pension and Healthcare Schemes
  • Generous recommend a friend scheme
  • Apprenticeship (from Level 2 to Level 5)
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Great Recognition program
  • ...and many more!