Head Housekeeper

Contract Type - Permanent
39 hours per week

Employment Type - Full Time

Fabulously located right on the quayside, Thistle Poole is a haven with stunning sear views across the harbour. The small, close knit team offer friendly easy-going service in this intimate hotel with 70 bedrooms and two meeting rooms.

The Role

At Thistle we are always looking for Managers who can achieve market leading results using innovation and flair, who are ready to stretch their own performance and that of their team and who have a passion for excellence that will inspire others. If that sounds like you, we'd love to hear from you.

As Head Housekeeper you will have full responsibility for the cleanliness of the hotel including all front of house areas and bedrooms and for managing a team of Room Operatives, and a Deputy Head Housekeeper. You will be responsible for ensuring high levels of customer service are delivered, maintaining health and safety procedures and managing staffing productivity and stock levels through a computerised system. You will also be required to carry out duty management shifts in line with all other Heads of Department.

You will take a key role in training and developing individual members of your team and you will also have a part to play in implementing guest service initiatives.


What we look for

  • Inspirational leadership ability
  • Experience as an Executive Housekeeper or Head Housekeeper in a similar property
  • An exceptional eye for detail
  • Experience of leading a successful team
  • Real passion for guest service

What's in it for you?

  • 20 days holiday plus 8 Bank Holidays
  • Discounted rates on hotel rooms, food and drink across the glh group
  • Interest free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Long Service Awards
  • Pension and Healthcare Schemes
  • Generous recommend a friend scheme
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Wonderful Person of the month scheme with cash prizes
  • Childcare vouchers
  • Staff refreshments on shift