Guest Relations Manager
Contract Type - Permanent39 hours per week
Employment Type - Full Time
Thistle Holborn - The Kingsley
The Kingsley by Thistle is a classic Edwardian hotel, near Covent Garden, Holborn and Oxford Street. The Kingsley has been awarded 4-star status and has 129 bedrooms and seven meeting rooms. The team is relatively small and close-knit in keeping with the property's combination of modern comforts and historic charm.
At Thistle Hotels our Guest Relations Managers are the principal point of contact for both staff and guests and are expected to deal with any situation that may arise with positivity and enthusiasm, so you are always on stage! If you are looking to progress your career within the hospitality industry, and want to join a company where you can really make that happen, when we want to hear from you.
As Guest Relations Manager you will be on the front line, providing the highest standards or service and taking ownership for potentially challenging guest queries to always deliver a positive outcome. This role is all about your personality. You will be expected to inhabit the 'Duty Manager' space, ensuring that you are always in the right place at the right time to support guests and ensure their experience is seamless.
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