Groups Sales Executive

Contract Type - Permanent
40 hours per week

Employment Type - Full Time

Thistle City Barbican is one of our largest London properties with 463 bedrooms, a restaurant, two bars, 13 meeting and event rooms and an Otium Health and Leisure Club. It is close to the Barbican Centre Health and also within walking distance of Shoreditch and Hoxton Square. Its proximity to The City and the Barbican Centre make for a great mix of leisure and business guests.

The Role

To deliver a best in class, professional booking management service for Groups, Meetings &
Events (Thistle) focused on maximizing sales and revenue opportunities whilst achieving
budgeted targets.
To live and breathe the company and department mission, vision and values ensuring each guest
receives incredible service at all stages of the booking journey.


What we look for

  • To ensure all enquiries are responded to at the point of enquiry through live quoting where applicable and/or to be accountable for ensuring response times are adhered to, inline with departmental SOP.
  • To be responsible for completing all 3rd party website and/or website enquiries such as CVENT, Starcite, Venue Directory etc.
  • To understand the customer journey and to strive to offer a seamless and efficient exceeding customer expectations throughout
  • To understand the minimum information required during the enquiry handling process through the use of questioning techniques and listening skills, ensuring that the information gathered allows us to source an appropriate diary fit at the desired location
  • To be eager to convert all types of business and have the determination to convert on the initial call and/or via the use of exceptional proposals and follow up calls using effective sales techniques

What's in it for you?

  • 20 days holiday plus 8 Bank Holidays
  • Discounted rates on hotel rooms, food and drink across the glh group
  • Interest free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Long Service Awards
  • Pension and Healthcare Schemes
  • Generous recommend a friend scheme
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Wonderful Person of the month scheme with cash prizes
  • Childcare vouchers
  • Staff refreshments on shift