Groups and M&E Sales Executive
Contract Type - Permanent40 hours per week
Employment Type - Full Time
Thistle Holborn - The Kingsley
The Kingsley by Thistle is a classic Edwardian hotel, near Covent Garden, Holborn and Oxford Street. The Kingsley has been awarded 4-star status and has 129 bedrooms and seven meeting rooms. The team is relatively small and close-knit in keeping with the property's combination of modern comforts and historic charm.
To ensure all enquiries are responded to at the point of enquiry through live quoting where applicable and/or to be accountable for ensuring response times are adhered to, inline with departmental SOP.To be responsible for completing all 3rd party website and/or website enquiries such as CVENT, Starcite, Venue Directory etc.To understand the customer journey and to strive to offer a seamless and efficient exceeding customer expectations throughoutTo understand the minimum information required during the enquiry handling process, through the use of questioning techniques and listening skills, ensuring that the information gathered allows us to source an appropriate diary fit at the desired locationTo be eager to convert all types of business and have the determination to convert on the initial call and/or via the use of exceptional proposals and follow up calls using effective sales techniques Sales To utilise the tools available to support in negotiation and management of your live business on the books, focusing on identifying what is important to both the customer and the business whilst utilising conversion tools availableTo have a good understanding of the different handling requirements of all types of customers including both direct & agencies, and be familiar with how to manage relationships across the two account typesTo demonstrate good understanding of the group and individual properties revenue strategies, sales plan, business mix, competitor sets and use this to guideyou when quoting rates / availabilityTo be personally responsible for following up on all enquiries and ensuring all chase activities are completed inline with company standards.To be actively engaged and involved in, team/departmental conversion days working towards specific growth targets and driving sales/revenue conversionTo build and maintain excellent working relationships with the National Sales Team, and to use the field sales support network to assist in conversion where requiredTo be an ambassador in representing the department at various industry events where required/applicable such as Trade Shows, Exhibitions, Fam Trips etc.To be accountable for ensuring each group/event receives a follow up and to ensure feedback is shared with the wider teamsTo recognise and identify opportunities for new business and cross brand exposure in both new and repeat events or wider business opportunities Process To take responsibility for tracking of call volumes, lead sources and marketing promotionsTo ensure all bookings taken the previous day are reviewed for accuracy and quality. In addition to be fully prepared to discuss they key information captured at enquiry stage during daily team briefsTo be confident with the company standard pricing matrix and to understand the pricing parameters available to you when quoting liveTo be familiar with the escalation process for overriding rates, availability stacking & denied businessTo manage and prioritize workloads to ensure tasks are completed, ensuring to engage with both colleagues and Team Manager’s for support where requiredTo be accountable for ensuring all events/groups are planned in a timely manner and key updates/changes/handover effectively communicated to the Hotel teamsTo liaise with key operations team in the handover of events ensuring strong attention to detail to create a seamless booking and event experience on propertyTo ensure all rooming lists are entered in a timely manner and room types and invent
What we look for
Have previous experience in a similar role within a four star hotel or venue Have excellent communication skills Ability to train others would be an Advantage Have a passion and drive for sales and commercial success Be able to form professional relationships quickly Knowledge of Opera Sales & Catering or similar computer system is essential
What's in it for you?
Competitive starting salary and Holiday entitlement Discounted hotel rates for yourself and your family across the Guoman and Thistle group A huge range of online benefits which allows you to claim discounts and cash back with thousands of different retailers and service providers The opportunity to work within an organisation committed to personal and career development Pension and Healthcare schemes Uniform (where applicable) and meals on duty