Front of House Team Member

Permanent
0 hours per week

This position is open (or will be open soon) in several hotels managed by glh Hotels Group. If we don't have a position to offer in this hotel, we may contact you for similar role in another hotel in Central London. Hard Rock Hotel London located on the corner of Oxford Street and Park Lane, we pay tribute to former residents such as Jimi Hendrix, Diana Ross, Bob Dylan and Buddy Holly with an incredible memorabilia collection and original artwork in every bedroom. The hotel boasts an onsite Hard Rock Cafe, Hard Rock Cocktail Bar, Hotel GMT Bar and a Rock Royalty Lounge. So, whether our guests are ready to rock London’s nightlife, enjoy a well-earned family holiday, host that all-important business meeting or indulge in a romantic evening for two, they will find everything they need.

The Role

We are looking for people who are passionate about hospitality and great service to join our Front of House Team. As Front of House Team Member you will mainly work on the Reception desk providing a warm welcome and great service to our guests from the moment they arrive to the moment they leave. Previous experience with Opera is an advantage as you will of course be helping our guests with Check-in and Check-Out, however more than that you will have the opportunity to really get to know your guests in order to better anticipate their needs and deliver a truly personalised experience. You will need to be pro active in solving guest queries and be able to do your best work while remaining cool and calm under pressure.

Our Front of House Teams work a shift rota so you will need to be comfortable working five days out of seven, with some early shifts and some late shifts.


What we look for

  • Previous experience in a customer facing role in a fast paced service environment
  • Excellent communication skills, both in person and on the phone
  • Passionate about delivering the highest levels of service with a desire to learn, work hard and progress
  • Comfortable in a front line role facing the public
  • Empathetic and able to build relationships
  • An open personality who is relaxed and natural in their interactions
  • Accurate with good attention to detail
  • Demonstrable desire to pursue a hospitality career
  • Able to work effectively as part of a team
  • Previous experience in a fast paced service environment
  • Opera knowledge is a definite advantage

What's in it for you?

  • Great development opportunities

    Discounted rates on hotel rooms, food and drink across the glh group

    Interest free season ticket loans (conditions apply)

    Access to a 24/7 Employee Assistance Program

    Pension and Healthcare Schemes

    Generous recommend a friend scheme

    Apprenticeship (from Level 2 to Level 5)

    Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal

    Great Recognition program

    ...and many more!