Hard Rock Hotel Vibe Manager

39 hours per week

Drawing on the legacy of the guests who stayed here in decades past – and an inspiration to those who are yet to write their own story – Hard Rock Hotel London at Hyde Park stands alone as a haven for music lovers and cultural explorers everywhere.

Located on the corner of Oxford Street and Park Lane, we pay tribute to former residents such as Jimi Hendrix, Diana Ross, Bob Dylan and Buddy Holly with an incredible memorabilia collection and original artwork in every bedroom.

The hotel boasts an onsite Hard Rock Cafe, Hard Rock Cocktail Bar, Hotel GMT Bar and a Rock Royalty Lounge. So, whether our guests are ready to rock London’s nightlife, enjoy a well-earned family holiday, host that all-important business meeting or indulge in a romantic evening for two, they will find everything they need – because, in the end, everyone wants to be treated like a rock star.

The Role

As music is our differentiator, the Vibe Manager plays a crucial role in bringing Hard Rock’s culture and ethos to life on a property level.

The Vibe Manager supports music, marketing and culture initiatives; managing creative projects from concept to completion, while maintaining integrity of brand voice and translating marketing objectives into creative strategies to drive revenue and build brand awareness. This person is the in-house music expert and builds business/market share by utilizing brand music programs to leverage as Hard Rock's differentiator in the hospitality space.

A good Vibe Manager is a self-starter who sees opportunity in the tools provided and is dedicated to guest experience. This person is passionate about music and enthusiastic about sharing this passion.

Manage in-house music system; work with corporate music team to craft unique, location-specific playlists based on day part and overall property vibe.

Oversee and mange brand programs and events (i.e. Sound of Your Stay, Pop-up entertainment, live performances, Pool activations, etc.).

Craft and maintain a live music program

Manage/maintain all SOYS-related equipment and implement the programs.

Serve as subject matter expert for the property on music, memorabilia, SOYS and all other Vibe-related initiatives

Organize and manage local events to showcase the property and brand while demonstrating music industry connection

Work with sales team to implement SOYS, music and memorabilia into group sales.

Conduct Memorabilia tours and develop associated collateral

Provide regular, ongoing music-related content for Facebook, Instagram, Twitter and other social outlets per the direction of the on-property social media team and brand standards

Implement brand amenity programs and ensure effective utilization of music across the property

Evaluate and adjust overall guest experiences based on interaction with guests, industry trends, corporate initiatives, etc.

Serve as brand ambassador to establish and nurture relationships with celebrities, talents (bands, DJs, etc.) and the local community.

Collaborate with internal and external business partners to initiate agreements with entertainment artists for local support and performances

Liaise with corporate Brand Experience team to develop/gather submissions for Hard Rock TV

Participate in the Hotel’s Culture Club

Monitor Quality Assurance Program results, create and execute action plans where applicable to Hard Rock brand programming (Sound of Your Stay)

What we look for

Must have a degree from an accredited institution or any combination of education and experience equivalent to graduation from a college or any other combination of education, training or experience that provides knowledge, skills and abilities

Minimum of 3 years of work experience in hospitality industry with proven track record of success.

Previous work experience in the music and/or entertainment industry required.

Must possess deep understanding of local music scene, lifestyle hotels/premium dining and nightlife.

Basic technical knowledge of guitars, turntables and streaming music systems.

Must possess strong communication and listening skills, excellent speaking, reading and writing.

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy.

Multiple language abilities preferred, fluency in English required.

What's in it for you?

  • 20 days holiday plus 8 Bank Holidays
  • Discounted rates on hotel rooms, food and drink across the glh group
  • Interest free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Long Service Awards
  • Pension and Healthcare Schemes
  • Generous recommend a friend scheme
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Wonderful Person of the month scheme with cash prizes
  • Childcare vouchers
  • Staff refreshments on shift