Business Systems Analyst

Contract Type - Permanent
39 hours per week

Employment Type - Full Time

Our Support Office a modern office located close to Old Street and Barbican in central London. This friendly open plan office houses several of the key support functions including Sales, Human Resources, Marketing and Central Revenue. Conveniently located with great transport links the office is the London base for the back office functions of Guoman and Thistle.

The Role

Engaging with the business to assist and advise them in identifying and understanding the changes required to meet their objectives. The subsequent documentation and communication of these requirements will enable the relevant solutions to be designed and implemented.


  • Responsible for discovering and documenting the as-is process, designing and modelling the to-be process with the business, performing gap analysis and recommending actions
  • The elicitation and capture of business requirements using a range of techniques, including the facilitation of workshops, document analysis, sites visits, use cases, scenarios, task and workflow analysis
  • Ensure that the requirements and processes are concise with any ambiguity resolved and that they are aligned to the strategic and tactical goals of the project and the business
  • Ensure both functional and non-functional requirements are captured and documented appropriately
  • Manage the scope and traceability of business requirements
  • Working closely with the business to review and challenge business processes to ensure they are fit for purpose
  • Proactively communicate and collaborate across the IT function to ensure business processes are aligned with the business and IT architecture
  • Deliver the required artefacts for the necessary stage of the project
  • Serve as an interface between the business customers and the internal and external IT teams
  • Take responsibility for creating the test strategy, system test plans, system test conditions and UAT plans and ensuring that the requirements are tested and delivered
  • Plan and monitor tasks and liaise with the project manager, taking responsibility for ensuring these are achieved to plan and any associated risks and/or issues are managed and communicated accordingly

What we look for


  • An ability to recognise process challenges within a business area and functional interdependencies.
  • The ability to apply process analysis principles to business solutions
  • An appreciation of the wider business process impacts of a proposed initiative
  • Commercial retail knowledge
  • Business process modelling and process mapping tools
  • Understanding of IT systems and the ability to understand and review technical documentation, with support from the solution analysts as required
  • Business Change project methodology (or similar)
  • Prior experience of holding a Business Analysis role (or equivalent)
  • Business process modelling using an industry standard technique


  • Capable of degree level education
  • ISEB Business Analysis Foundation - desirable

What's in it for you?

  • 20 days holiday plus 8 Bank Holidays
  • Discounted rates on hotel rooms, food and drink across the glh group
  • Interest free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Long Service Awards
  • Pension and Healthcare Schemes
  • Generous recommend a friend scheme
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Wonderful Person of the month scheme with cash prizes
  • Childcare vouchers
  • Staff refreshments on shift