Front of House Trainer
Contract Type -39 hours per week
Employment Type - Full Time
Our Support Office a modern office located close to Old Street and Barbican in central London. This friendly open plan office houses several of the key support functions including Sales, Human Resources, Marketing and Central Revenue. Conveniently located with great transport links the office is the London base for the back office functions of Guoman and Thistle.
We're looking for an enthusiastic Front of House trainer to deliver training for all front office new starters on an ongoing basis. You will play a key role in the induction and onboarding of all new Front of House team members and ensure that they are trained on both the system and behavioural aspects of their role before they start on shift at their hotels.
As Front of House trainer the majority of your time will be spent on classroom style training but you will also be expected to work closely with the htoels and Group Guest Services Manager to identify training needs within Front office and to deliver other Front of House SOP and ad hoc training as required.
Key responsibilities will include:
Managing and delivering Front Office systems training to new starters and team members across all glh hotels
What we look for
This role would be suitable for a Front of House Manager who has a passion for training
Must have experience of working knowledge of Opera and Front office operations
What's in it for you?