WOW Manager - Guest Experience

Permanent
39 hours per week

Drawing on the legacy of the guests who stayed here in decades past – and an inspiration to those who are yet to write their own story – Hard Rock Hotel London at Hyde Park stands alone as a haven for music lovers and cultural explorers everywhere.

Located on the corner of Oxford Street and Park Lane, we pay tribute to former residents such as Jimi Hendrix, Diana Ross, Bob Dylan and Buddy Holly with an incredible memorabilia collection and original artwork in every bedroom.

The hotel boasts an onsite Hard Rock Cafe, Hard Rock Cocktail Bar, Hotel GMT Bar and a Rock Royalty Lounge. So, whether our guests are ready to rock London’s nightlife, enjoy a well-earned family holiday, host that all-important business meeting or indulge in a romantic evening for two, they will find everything they need – because, in the end, everyone wants to be treated like a rock star.

The Role

To go above and beyond high service levels to provide Hard Rock Hotel London guests an unforgettable experience. To oversee all aspects of the experience to ensure every guest feels like a VIP. The incumbent in this position has the capacity to deliver extraordinary elements that the guest has not requested or expected.


What we look for

Experience & Qualifications University degree or at least ‘graduate calibre’ Hotel experience essential At least 3 years’ experience in a guest facing/guest relations role


What's in it for you?

Great development opportunities

Discounted rates on hotel rooms, food and drink across the glh group

Interest free season ticket loans (conditions apply)

Access to a 24/7 Employee Assistance Program

Pension and Healthcare Schemes

Generous recommend a friend scheme

Apprenticeship (from Level 2 to Level 5)

Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal

Great Recognition program

...and many more!