Guest Experience Team Member

Contract Type - Permanent
39 hours per week

Employment Type - Full Time

Thistle Express Luton is a 3* hotel aimed at the savvy, value conscious traveller. It is a 152 bedroom hotel with modern design, stylish bedrooms, friendly service and fast, free Wifi. The hotel is in a great, central location, next to The Mall, a 5 minute walk from Luton train station and only 15 minutes from Kenilworth Road Stadium.

The Role

Do you love to take ownership of the complete guest experience? Who can ensure every guest leaves the hotel with a desire to return?

We are looking for multiskilled Hosts who really put the guest centre stage, who can ensure that all of our guest's experiences are completely seamless and hassle free. Host is a multiskilled role which encompasses both Front of House and Food and Beverage, so experience in one or both of these areas would be a definite advantage. You will of course need to be a consummate multi tasker and able to demonstrate that you derive genuine satisfaction from delivering exceptional customer service.


What we look for

  • Guest centric
  • Positive approach
  • Strong Communication and influencing skills
  • Attention to Detail
  • Ability to work unsupervised
  • Sound judgement and decision making
  • Adaptable, responds to change positive

What's in it for you?

  • 20 days holiday plus 8 Bank Holidays
  • Discounted rates on hotel rooms, food and drink across the glh group
  • Interest free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Long Service Awards
  • Pension and Healthcare Schemes
  • Generous recommend a friend scheme
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Wonderful Person of the month scheme with cash prizes
  • Childcare vouchers
  • Staff refreshments on shift