Vacancy

JOB DESCRIPTION
Are you passionate about delivering exceptional customer service? Would you like to work in a fun, vibrant industry?

We have a vacancy for a Games Host Supervisor to join our team at World Bar. This is a 12-month fixed-term contract, and we will consider both full-time and part-time applicants. As part of our exciting new social‑gaming concept, you will help lead a team of game hosts to deliver interactive, casino‑themed entertainment experiences - without any gambling involved. You will play a key role in shaping this innovative offer as we trial and develop the next evolution of social entertainment at Resorts World.

Full training is provided. Please note there will be an initial requirement to attend 5-7 days of training at the Genting Leisure training facility in Ascot, Berkshire. Travel and accommodation will be fully funded.

 

Key skills and responsibilities include:

• Supervising the Game Host team to ensure high service standards and a fun, guest‑focused environment.
• Leading by example during live events and providing on‑the‑floor support.
• Creating and managing staff rotas to meet business needs.
• Coordinating team tasks to ensure smooth event operations.
• Acting as the first point of contact for staff queries and escalating where needed.
• Supporting issue resolution and helping maintain a welcoming, inclusive atmosphere.
• Engaging confidently with guests and speaking comfortably to groups.
• Remaining calm, organised and professional during busy or high‑energy events.
• Using basic technology confidently to support games and event activities.
• Being flexible with working hours, including evenings and weekends.

OUR BUSINESS
Resorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, High Line Bar, The World Bar, The Sports Bar and a thriving meeting and events business. Located opposite the Resorts World Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast-paced working environment.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.

WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:

Company funded benefits

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Pension scheme.
• Life assurance.
• Employee assistance programme – A confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.

Flexible benefits* – designed for employees to choose the best package for their personal needs.

• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Dental insurance.
• Travel insurance.
• Health Screening.

Rewards, recognition, development, and events

• Career development opportunities.
• Genting Academy – online learning portal.
• Lifestyle vouchers.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.

A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.

*subject to eligibility