Guest Service Assistant

The Ro

A place for all, in the heart of Bowness on Windermere. Experience the untouched beauty of the Lake District, where quintessential days out meet weekend adventures and family holidays. Take the time to press pause and breathe in the fresh air.

Affirm your love for the great outdoors or rekindle a nostalgic appreciation for nature. Whether you've lived here all your life or you're visiting for the first time, the outstanding beauty on the doorstep of our hotel in Bowness-on-Windermere will take your breath away every time.

The Ro is where lazy mornings and jam-packed days come together. It's where your time is yours to do as much or as little as you please. So relax with the family, explore with friends or relish in the company of your solo trip, surrounded by the laid back tranquillity of the lakes.

Proud recipient of the Tripadvisor Travellers’ Choice Award - thanks to our amazing guests!

We are looking for a friendly and attentive Guest Service Assistant to support our front-of-house team in delivering exceptional service and ensuring a memorable stay for every guest.

Key Responsibilities:

• Greet and welcome guests warmly upon arrival and departure
• Assist guests with check-in and check-out procedures efficiently
• Provide information about hotel facilities, services, and local attractions
• Respond promptly to guest enquiries, requests, and complaints with professionalism
• Handle reservations, cancellations, and guest account updates as required
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs
• Maintain accurate guest records and ensure confidentiality
• Support the front desk team during busy periods or staff shortages
• Uphold hotel standards of hospitality, appearance, and service at all times

Our Values

Transparency | We ensure clarity in communication so that there are no surprises
Ownership | We think and perform like owners
Driven | We have a constant desire for improvement
Investment in our People | We continuously invest in our people to ensure that they are the best that they can be

Benefits

• Pension Scheme
• Discounted Hotel Stays across our 7H Portfolio
• Discounted Food and Beverage across our 7H Portfolio
• Incremental Holiday Entitlement
• Development Opportunities
• Home tech scheme
• Save as you Learn scheme
• Cycle to work scheme
• Employee Assistance Programme
• One celebratory day per year off
• Retail & Gym Discounts