Front of House Supervisor

Surrounded by eleven acres of countryside and wooded valleys, Dalhousie Castle embodies the timeless charm of a storybook fairytale.

We are seeking a proactive and guest-focused Front of House Supervisor to support the daily running of our front desk operations. You’ll lead by example, assist with team supervision, and ensure that every guest receives a warm and professional welcome.

Key Responsibilities:

• Supervise daily front desk operations and ensure smooth check-in/check-out procedures
• Support and guide reception team members during shifts
• Handle guest enquiries, complaints, and special requests with confidence and care
• Maintain a strong presence at the front desk, leading by example in service delivery
• Assist with staff training, onboarding, and daily briefings
• Monitor reservation systems and ensure accurate room allocation and billing
• Coordinate with housekeeping and maintenance to meet guest needs
• Ensure compliance with hotel policies, procedures, and safety standards
• Help manage shift handovers, reporting, and front desk administration

Our Values

Transparency | We ensure clarity in communication so that there are no surprises
Ownership | We think and perform like owners
Driven | We have a constant desire for improvement
Investment in our People | We continuously invest in our people to ensure that they are the best that they can be

Benefits

• Pension Scheme
• Discounted Hotel Stays across our 7H Portfolio
• Discounted Food and Beverage across our 7H Portfolio
• Incremental Holiday Entitlement
• Development Opportunities
• Home tech scheme
• Save as you Learn scheme
• Cycle to work scheme
• Employee Assistance Programme
• One celebratory day per year off
• Retail & Gym Discounts