Hotel Administrator

The Ro

A place for all, in the heart of Bowness on Windermere. Experience the untouched beauty of the Lake District, where quintessential days out meet weekend adventures and family holidays. Take the time to press pause and breathe in the fresh air.

Affirm your love for the great outdoors or rekindle a nostalgic appreciation for nature. Whether you've lived here all your life or you're visiting for the first time, the outstanding beauty on the doorstep of our hotel in Bowness-on-Windermere will take your breath away every time.

The Ro is where lazy mornings and jam-packed days come together. It's where your time is yours to do as much or as little as you please. So relax with the family, explore with friends or relish in the company of your solo trip, surrounded by the laid back tranquillity of the lakes.

Proud recipient of the Tripadvisor Travellers’ Choice Award - thanks to our amazing guests!

About the Role
We are looking for a highly organised and proactive Hotel Administrator to support the day-to-day administrative operations of the hotel. This role is essential in ensuring the smooth running of the hotel’s back-office functions while supporting the management team with a variety of administrative, financial and operational tasks.

The ideal candidate will have excellent organisational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced hospitality environment.

Key Responsibilities

• Provide administrative support to the General Manager and hotel management team
• Manage general office administration including emails, filing, document management and correspondence
• Support payroll administration, including timesheets and staff records
• Assist with HR administration such as onboarding paperwork, contracts and employee documentation
• Maintain accurate records for invoices, purchase orders and supplier communications
• Support finance processes including invoice processing and expense tracking
• Coordinate internal communications and assist with meeting preparation and minutes
• Ensure compliance documents, licences and policies are up to date and properly filed
• Assist with stock ordering and supplier coordination where required
• Support departmental managers with administrative tasks as needed

Skills and Experience

• Previous administrative experience, ideally within hospitality or a hotel environment
• Strong organisational and time management skills
• Excellent written and verbal communication skills
• High level of attention to detail and accuracy
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Ability to handle confidential information professionally
• Ability to work independently and as part of a team

Personal Attributes

• Professional and approachable
• Reliable and dependable
• Strong problem-solving skills
• Ability to prioritise workload and meet deadlines

Our Values

Transparency | We ensure clarity in communication so that there are no surprises
Ownership | We think and perform like owners
Driven | We have a constant desire for improvement
Investment in our People | We continuously invest in our people to ensure that they are the best that they can be

Benefits

• Pension Scheme
• Discounted Hotel Stays across our 7H Portfolio
• Discounted Food and Beverage across our 7H Portfolio
• Incremental Holiday Entitlement
• Development Opportunities
• Home tech scheme
• Save as you Learn scheme
• Cycle to work scheme
• Employee Assistance Programme
• One celebratory day per year off
• Retail & Gym Discounts