Spa Receptionist

The Ro

A place for all, in the heart of Bowness on Windermere. Experience the untouched beauty of the Lake District, where quintessential days out meet weekend adventures and family holidays. Take the time to press pause and breathe in the fresh air.

Affirm your love for the great outdoors or rekindle a nostalgic appreciation for nature. Whether you've lived here all your life or you're visiting for the first time, the outstanding beauty on the doorstep of our hotel in Bowness-on-Windermere will take your breath away every time.

The Ro is where lazy mornings and jam-packed days come together. It's where your time is yours to do as much or as little as you please. So relax with the family, explore with friends or relish in the company of your solo trip, surrounded by the laid back tranquillity of the lakes.

Proud recipient of the Tripadvisor Travellers’ Choice Award - thanks to our amazing guests!

About the Role
We are looking for a friendly, organised and professional Spa Receptionist to join our team. As the first point of contact for guests visiting the spa, you will play a key role in creating a welcoming and relaxing experience while ensuring the smooth day-to-day running of the spa reception.

This is an excellent opportunity for someone who enjoys working with people, has strong organisational skills and is passionate about delivering exceptional guest service.

 

Key Responsibilities

• Welcome spa guests in a warm and professional manner
• Manage spa bookings, appointments and enquiries via phone, email and in person
• Ensure the reception area is tidy, welcoming and well organised
• Process payments and handle spa retail sales
• Provide guests with information about spa treatments, facilities and products
• Coordinate with therapists to ensure appointments run smoothly and on time
• Manage daily schedules and update booking systems
• Support the Spa Manager with administrative tasks when required
• Ensure high standards of guest service and confidentiality are maintained at all times

 

What We Are Looking For

• Previous experience in a reception, hospitality, or spa environment is desirable
• Excellent communication and customer service skills
• Strong organisational and multitasking abilities
• Confident using booking systems and basic computer software
• A friendly, professional and calm approach
• Ability to work well as part of a team

Our Values

Transparency | We ensure clarity in communication so that there are no surprises
Ownership | We think and perform like owners
Driven | We have a constant desire for improvement
Investment in our People | We continuously invest in our people to ensure that they are the best that they can be

Benefits

• Pension Scheme
• Discounted Hotel Stays across our 7H Portfolio
• Discounted Food and Beverage across our 7H Portfolio
• Incremental Holiday Entitlement
• Development Opportunities
• Home tech scheme
• Save as you Learn scheme
• Cycle to work scheme
• Employee Assistance Programme
• One celebratory day per year off
• Retail & Gym Discounts