Supervisor & Technician - Chelmsford

up to £22.750 per annum

Closing Date for this application is 06/08/2021
If this position receives high volumes of applications we reserve the right to close this advert earlier than stated, so please apply early to avoid disappointment.

The Opportunity

As a Fraser’s group employee, you will be part of one of the UKs fastest growing retailers. We are rethinking retail and with our varied collection of brands, we’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We are pushing the boundaries of traditional retail environments and future proofing our business. Reporting to the Store Manager, you will have supervisory and technical responsibility within your store, ensuring that your role supports the rest of the store management team with the day to day management, organisation and delegation of work. You will achieve this by working as part of a team to drive the success of your store, and by delivering standards of workmanship that will uphold our reputation for quality products and servicing that customers can rely on.

The Ambition

Key Result Areas and Competencies:


  • Support with daily workload and delegation to team
  • Supervise work, check completion and deliver to expectation set by line manager
  • Use business communication tools for completion of tasks and ensure your team understand all key functions
  • Understand all process and procedures and set the example for others
  • Demonstrate good practice with seasonal guidelines, campaigns and merchandising principles
  • Support with maintaining store environment and housekeeping standards


  • Understand how to resolve payroll issues and exceptions
  • Understand daily controls and how to set up the store
  • Compliance with all back of house procedures and staff searches
  • Understand company policy and rules regarding security measures and demonstrate compliance and controls
  • Compliance with all till and cashing up controls


  • Understand how to maximise sales opportunities and ensure an exceptional customer experience in line with customer and business requirements
  • Understand product features and benefits, ensuring knowledge is kept up to date in line with new products
  • Understand and deliver to merchandising guidelines to ensure effective product placement, and meeting the expectations of brand partners
  • Understand KPI targets and expectations to achieve results
  • Demonstrate commercial awareness and adopt right product, place and time compliance


  • Understand the Frasers structure, elevation strategy and initiatives
  • Engage with and feedback issues to contribute to the wider business
  • Support with identifying development needs within the team
  • Understand own development needs and be driven to improve
  • Support senior management to coach the team
  • Understand and support performance management processes

Leadership and Management

  • Understand your individual role and responsibilities and how they impact the team
  • Demonstrate day to day best practice standard and compliance
  • Support the team and act as a role model
  • Demonstrate strong, positive communication to all levels, motivating the team and building good working relationships within store
  • Support senior management to coach the team

Technical Skills

  • Cytech Level 2 qualification (or equivalent) or completion of the Evans Cycles qualification
  • Understand and comply with all health and safety procedures
  • Understand how to check, assemble and correctly build bikes, undertake repairs and all levels of service
  • Manage the booking process for services and repairs
  • Consistently meet agreed build and servicing targets
  • Complete safety checks and fit accessories
  • Use tools and machinery safely and keep work areas safe and organised
  • Advise and recommend products and services to suit customer need and budget
  • Use skills and knowledge to drive workshop KPI’s

Key Behaviours:

  • An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled.
  • To be able to make the most of it you need to live and breathe our principles - you will:

Own it and back yourself

  • Demonstrates a positive approach to all their work and gives the best of themselves to every task and challenge
  • Brings an appetite for a challenge even if it means making and learning from mistakes

Think without limits and take the team with you

  • Is willing to look for new and different ways of working, trusting their instincts when they think there is a better way
  • Encourages and supports others to push themselves and deliver great work

Don’t hesitate and act with purpose

  • Acts with purpose and pace, executing every task they do quickly, effectively and efficiently
  • Takes new ideas and implements them quickly, avoiding over thinking and indecisiveness

The Requirements

  • Experience of leading a team within a retail environment would be beneficial
  • Ability to drive sales through excellent service
  • Understanding of visual presentation and how to impact sales floor commercially
  • Ability to motivate a team with effective communication

The Benefits

  • 20% discount across all facias, including sale items
  • 28 days holiday
  • No joining fee gym membership at our UK wide gyms
  • Company and employee contributed pension scheme
  • Commercial bonus scheme
  • Commission through ‘5 star’ products
  • Fearless 1000
  • Cannondale Prophet/Trek guide discounts
  • Ride to work scheme
  • Health Shield cash back plan
  • Access to The Retail Trust