Assistant Housekeeping Manager

Location Description

Stock Exchange Hotel is located within the heart of central Manchester, positioned on Norfolk Street in between Market Street and King Street.

Set within the former home of the Manchester Stock Exchange, every detail has been meticulously considered to create our luxury, boutique accommodation and capture the spirit and heritage of the building. This stunning example of Edwardian Baroque architecture, with its original marble, brass, and woodwork, has been carefully restored to breathe new life into one of the city’s most historically symbolic institutions.

As part of the Autograph Collection by Marriott, Stock Exchange Hotel stands among a portfolio of independent hotels celebrated for their unique character and individuality. The partnership allows guests to enjoy the authenticity and personality of a boutique hotel, combined with the assurance and recognition of a global brand.

With a dedicated, highly knowledgeable, and experienced team, the Stock Exchange Hotel is committed to curating unique experiences and quality service in an exquisite setting.

Job Description

We are looking for an experienced and passionate Assistant Housekeeping Manager to support the smooth operation of our luxury hotel’s housekeeping department.

This is a hands-on leadership role for someone who takes real pride in standards, presentation and guest experience, and who enjoys motivating and developing a close-knit team.

About the Role

As Assistant Head Housekeeper, you will work closely with the Housekeeping Manager to ensure the highest levels of cleanliness, presentation, and guest satisfaction are consistently achieved throughout the property. You will help lead and inspire the housekeeping team while maintaining the impeccable standards expected in a luxury environment.

Key Responsibilities

• Support the Housekeeping Manager in the day-to-day management of the housekeeping department
• Supervise, train, and motivate housekeeping staff to maintain exceptional standards
• Conduct regular room and public area inspections to ensure quality and consistency
• Manage staff rotas, productivity, and departmental scheduling
• Monitor stock levels, ordering, and inventory control of linens and supplies
• Ensure compliance with health & safety regulations and hotel policies
• Handle guest requests and resolve concerns professionally and efficiently
• Assist with recruitment, onboarding, and performance management of team members

What We’re Looking For

• Previous experience in an assistant or supervisory housekeeping role within a luxury hotel environment
• Strong leadership and team management skills
• Exceptional attention to detail and high personal standards
• Excellent communication and organisational skills
• Ability to work under pressure and maintain a positive, professional manner
• Good understanding of health & safety procedures
• Flexibility to work weekends and shifts as required

Benefits

• Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
• Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
• Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
• Mind-Blowing Employee Discount Rates: As a GG Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
• Perks Galore with Reward Gateway: Get ready for a treasure trove of perks and discounts through our partnership with Reward Gateway. Explore a world of exciting offers on entertainment, fitness, shopping, and more. It's like having a magic box of goodies at your fingertips!
• Gym Membership Discounts: Unlock exclusive savings to enhance your fitness journey.
• Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of GG Hospitality and enjoy bonuses for every new recruit.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.