Do you have a natural flair for making people feel welcome and creating unforgettable first impressions?

Madeleine is a slice of Parisian chic in the heart of Birmingham. An award-winning hotel bar, recognised as Best Hotel Bar in Birmingham in 2024 and 2025, Madeleine brings together flair, elegance and style in a truly distinctive setting.

As our Bar Host you'll be the welcoming face of Madeleine, setting the tone for the warm, friendly, generous and distinctive hospitality that makes The Grand so special.

From the first enquiry to the final farewell, you'll play an essential role in creating a seamless guest journey, managing table reservations, welcoming guests and ensuring everyone feels genuinely looked after.

This is a part-time role offering a 24-hour-per-week contract, with the potential for additional hours depending on business needs. Typical shifts include 15:00–23:00 and 16:00–00:00, across weekdays, evenings, weekends and bank holidays.

What the role involves

• Creating a warm and memorable first impression, welcoming every guest with genuine hospitality and a professional, friendly approach.
• Managing reservations from initial enquiry through to arrival, seating and potential rebooking, whether by telephone or in person.
• Confirming bookings, dietary requirements and special requests in advance, ensuring every detail is communicated and guests receive a personalised experience.
• Coordinating reservations, walk-ins and table availability to maximise covers while maintaining a relaxed atmosphere and exceptional guest experience.
• Working closely with the Food & Beverage team, assisting with guest requests and service where needed to ensure the smooth running of Madeleine.

What you can bring to the role

• A warm, genuine personality and a natural ability to make people feel welcome, comfortable and valued.
• A passion for delivering exceptional hospitality, with a genuine interest in creating memorable guest experiences.
• Excellent communication and interpersonal skills, with the confidence to engage with guests and colleagues in a friendly, professional manner.
• Strong organisational skills, attention to detail and a positive, proactive approach, with the ability to remain calm and composed during busy periods.
• A flexible attitude and willingness to work a variety of shifts, including weekdays, evenings, weekends and bank holidays.

Benefits:

At the Grand Hotel Birmingham we make every effort to reward and recognise the loyalty and hard work you provide by offering the following;

• £12.71+ Service Charge and Gratuities to further your earning potential.
• Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family
• Get 50% off food and drinks when you dine in Isaacs or Madeleine - or at any De Vere location
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• Earn extra cash through our employee referral scheme.
• Free, freshly cooked meals from our chefs, available twice a day across service periods
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary stay at The Grand Hotel or any De Vere property of your choice, plus additional monetary rewards for reaching long service milestones – which increase year on year!
• We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
• Inclusive multifaith prayer room accessible any time for all team members
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• Take advantage of career development opportunities and apprenticeship programmes
• Regular team appreciation events and monthly recognition programmes
• Career development opportunities – including access to nationally recognised, funded apprenticeship programmes
• 28 days holiday each year (increasing annually up to 33 days)
• Venue closure over the Christmas period allowing you time off to enjoy the festive season