Guest Service Assistant

Nestled on the scenic shores of the Firth of Clyde in the picturesque village of Rhu, Rosslea Hall Hotel is one of the west coast’s most charming and welcoming waterfront properties. Just a short drive from Helensburgh and under an hour from Glasgow, the hotel offers the perfect blend of tranquil coastal beauty and warm Scottish hospitality.

Our elegant 19th-century manor house features 30 comfortable bedrooms, a relaxed yet refined restaurant and bar, and stunning event spaces that host everything from romantic weddings to private celebrations and corporate gatherings. 

At Rosslea Hall Hotel, we pride ourselves on being a tight-knit, passionate team that goes above and beyond for our guests. If you’re looking to build your hospitality career in a setting that’s both inspiring and rewarding, this is the place to do it.

We are looking for a friendly and attentive Guest Service Assistant to support our front-of-house team in delivering exceptional service and ensuring a memorable stay for every guest.

Key Responsibilities:

• Greet and welcome guests warmly upon arrival and departure
• Assist guests with check-in and check-out procedures efficiently
• Provide information about hotel facilities, services, and local attractions
• Respond promptly to guest enquiries, requests, and complaints with professionalism
• Handle reservations, cancellations, and guest account updates as required
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs
• Maintain accurate guest records and ensure confidentiality
• Support the front desk team during busy periods or staff shortages
• Uphold hotel standards of hospitality, appearance, and service at all times

Our Values

Transparency | We ensure clarity in communication so that there are no surprises
Ownership | We think and perform like owners
Driven | We have a constant desire for improvement
Investment in our People | We continuously invest in our people to ensure that they are the best that they can be

Benefits

• Pension Scheme
• Discounted Hotel Stays across our 7H Portfolio
• Discounted Food and Beverage across our 7H Portfolio
• Incremental Holiday Entitlement
• Development Opportunities
• Home tech scheme
• Save as you Learn scheme
• Cycle to work scheme
• Employee Assistance Programme
• One celebratory day per year off
• Retail & Gym Discounts