[FO] Guest Supervisor Lead

Nestled on the scenic shores of the Firth of Clyde in the picturesque village of Rhu, Rosslea Hall Hotel is one of the west coast’s most charming and welcoming waterfront properties. Just a short drive from Helensburgh and under an hour from Glasgow, the hotel offers the perfect blend of tranquil coastal beauty and warm Scottish hospitality.

Our elegant 19th-century manor house features 30 comfortable bedrooms, a relaxed yet refined restaurant and bar, and stunning event spaces that host everything from romantic weddings to private celebrations and corporate gatherings. 

At Rosslea Hall Hotel, we pride ourselves on being a tight-knit, passionate team that goes above and beyond for our guests. If you’re looking to build your hospitality career in a setting that’s both inspiring and rewarding, this is the place to do it.

Job Responsibilities

• Supervise daily front-of-house operations, ensuring a high standard of guest service at all times
• Lead, support, and motivate the guest services team (e.g. reception, concierge, porters)
• Act as the first point of contact for guest queries, complaints, and escalations, resolving issues promptly and professionally
• Ensure smooth check-in and check-out processes, maintaining efficiency and accuracy
• Train, coach, and develop team members to deliver excellent customer service
• Monitor staff performance and provide regular feedback to maintain service standards
• Handle room allocations, special requests, and VIP arrivals to enhance guest experience
• Ensure compliance with company policies, procedures, and brand standards
• Coordinate with housekeeping, maintenance, and F&B teams to ensure seamless guest experiences
• Maintain accurate records, reports, and shift handovers
• Assist with rota planning and ensure adequate staffing levels during shifts
• Support health & safety procedures, including emergency protocols and security practices
• Step in to cover operational duties during busy periods or staff shortagesSupport the preparation, cooking and presentation of breakfast items in line with hotel standards
• Set up, replenish, and clear down breakfast service
• Support with basic food preparation tasks throughout the day as required
• Follow recipes, portion control and plating guidelines
• Comply with all health & safety, food safety and company policies at all times

Our Values

Transparency | We ensure clarity in communication so that there are no surprises
Ownership | We think and perform like owners
Driven | We have a constant desire for improvement
Investment in our People | We continuously invest in our people to ensure that they are the best that they can be

Benefits

• Pension Scheme
• Discounted Hotel Stays across our 7H Portfolio
• Discounted Food and Beverage across our 7H Portfolio
• Incremental Holiday Entitlement
• Development Opportunities
• Home tech scheme
• Save as you Learn scheme
• Cycle to work scheme
• Employee Assistance Programme
• One celebratory day per year off
• Retail & Gym Discounts