Guest Service Assistant

A building that dates back to the 1720s. Originally serving as a residence for judges attending the Assize Courts, the hotel now marries its rich, historical past with modern luxury.

We are looking for a friendly and attentive Guest Service Assistant to support our front-of-house/Housekeeping team in delivering exceptional service and ensuring a memorable stay for every guest.

The role is 20 hours per week, a mix of Late Reception and Housekeeping shifts

Key Responsibilities:

• Greet and welcome guests warmly upon arrival and departure
• Assist guests with check-in and check-out procedures efficiently
• Provide information about hotel facilities, services, and local attractions
• Respond promptly to guest enquiries, requests, and complaints with professionalism
• Handle reservations, cancellations, and guest account updates as required
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs
• Maintain accurate guest records and ensure confidentiality
• Support the front desk team during busy periods or staff shortages
• Uphold hotel standards of hospitality, appearance, and service at all times
• To clean and maintain guestrooms to a high standard including; making guest beds, hoovering, mopping, emptying bins, removal of dirty linen, dusting, cleaning bathrooms, mirrors etc.
• To replace all used guest amenities
• To ensure that all assigned areas including public areas are maintained and cleaned to the highest of standards
• To interact with guests to ensure an exceptional guest service
• To report all maintenance issues as per the hotel’s maintenance procedures
• To ensure the accurate documentation and securing of lost and found items

Our Values

Transparency | We ensure clarity in communication so that there are no surprises
Ownership | We think and perform like owners
Driven | We have a constant desire for improvement
Investment in our People | We continuously invest in our people to ensure that they are the best that they can be

Benefits

• Pension Scheme
• Discounted Hotel Stays across our 7H Portfolio
• Discounted Food and Beverage across our 7H Portfolio
• Incremental Holiday Entitlement
• Development Opportunities
• Home tech scheme
• Save as you Learn scheme
• Cycle to work scheme
• Employee Assistance Programme
• One celebratory day per year off
• Retail & Gym Discounts