Front of House Manager

Surrounded by eleven acres of countryside and wooded valleys, Dalhousie Castle embodies the timeless charm of a storybook fairytale.

We’re looking for a confident, guest-focused Front of House Manager to lead the day-to-day running of our reception and guest services team. As the first point of contact for our guests, you’ll ensure a warm welcome, seamless check-in/check-out experiences, and consistently high standards of service. This is a hands-on leadership role that combines people management, guest satisfaction, and operational excellence.

Key Responsibilities

• Lead, motivate, and support the front of house team to deliver exceptional service at all times
• Ensure smooth day-to-day operations of reception, concierge, and guest services
• Drive a culture of hospitality, professionalism, and attention to detail
• Handle guest feedback and resolve complaints efficiently and professionally
• Oversee scheduling, training, and performance of front office staff
• Ensure accurate billing, cash handling, and reservation processes
• Collaborate with housekeeping and other departments to ensure a cohesive guest experience
• Monitor guest satisfaction scores and implement improvements where needed
• Support the implementation of hotel brand standards and policies

Our Values

Transparency | We ensure clarity in communication so that there are no surprises
Ownership | We think and perform like owners
Driven | We have a constant desire for improvement
Investment in our People | We continuously invest in our people to ensure that they are the best that they can be

Benefits

• Pension Scheme
• Discounted Hotel Stays across our 7H Portfolio
• Discounted Food and Beverage across our 7H Portfolio
• Incremental Holiday Entitlement
• Development Opportunities
• Home tech scheme
• Save as you Learn scheme
• Cycle to work scheme
• Employee Assistance Programme
• One celebratory day per year off
• Retail & Gym Discounts