Front Office Manager

Brandon Hall Hotel & Spa offers a peaceful Warwickshire retreat surrounded by gardens and woodland. Currently welcoming guests as a Bed & Breakfast until April 2026, we provide comfortable rooms, hearty breakfasts, and a warm welcome - just minutes from Coventry, Kenilworth, and Warwick’s top attractions.

Perfect for exploring castles, countryside, and historic towns, Brandon Hall blends heritage charm with modern comfort for a relaxing escape.

We are seeking a welcoming, organised, and experienced Front Office Manager to lead our reception and front-of-house team. You will be responsible for ensuring smooth guest arrivals, efficient operations, and a consistently high standard of customer service.

Key Responsibilities:

• Manage day-to-day operations of the front office, including reception, concierge, and guest services
• Lead, train, and support the front office team to deliver exceptional guest experiences
• Oversee check-in, check-out, and room allocation processes
• Ensure all guest queries and complaints are resolved promptly and professionally
• Maintain accurate billing, payment processing, and reporting procedures
• Monitor team performance, appearance, and adherence to service standards
• Coordinate closely with housekeeping and other departments to meet guest needs
• Prepare departmental schedules, manage payroll inputs, and control labour costs
• Uphold hotel standards, policies, and health & safety compliance

Our Values

Transparency | We ensure clarity in communication so that there are no surprises
Ownership | We think and perform like owners
Driven | We have a constant desire for improvement
Investment in our People | We continuously invest in our people to ensure that they are the best that they can be

Benefits

• Discounted stays across all hotels within the 7H portfolio
• EAP
• Retail discounts programme