Spa Manager

The Ro

A place for all, in the heart of Bowness on Windermere. Experience the untouched beauty of the Lake District, where quintessential days out meet weekend adventures and family holidays. Take the time to press pause and breathe in the fresh air.

Affirm your love for the great outdoors or rekindle a nostalgic appreciation for nature. Whether you've lived here all your life or you're visiting for the first time, the outstanding beauty on the doorstep of our hotel in Bowness-on-Windermere will take your breath away every time.

The Ro is where lazy mornings and jam-packed days come together. It's where your time is yours to do as much or as little as you please. So relax with the family, explore with friends or relish in the company of your solo trip, surrounded by the laid back tranquillity of the lakes.

Proud recipient of the Tripadvisor Travellers’ Choice Award - thanks to our amazing guests!

We are seeking a professional and customer-focused Spa Manager to oversee the operations of our spa, ensuring exceptional service, high standards, and a relaxing experience for all guests.

Key Responsibilities:

• Manage daily operations of the spa including treatment rooms, reception, and retail areas
• Recruit, train, and lead spa therapists and support staff to deliver outstanding service
• Develop and implement spa service menus, promotions, and pricing strategies
• Ensure compliance with health, safety, and hygiene regulations within the spa
• Monitor inventory levels and manage procurement of spa products and supplies
• Handle guest feedback and resolve any service issues promptly and professionally
• Coordinate with marketing for spa promotions and guest engagement activities
• Manage budgets, control costs, and analyse financial performance to meet targets
• Maintain high standards of cleanliness, ambiance, and facility maintenance

Our Values

Transparency | We ensure clarity in communication so that there are no surprises
Ownership | We think and perform like owners
Driven | We have a constant desire for improvement
Investment in our People | We continuously invest in our people to ensure that they are the best that they can be

Benefits

• Pension Scheme
• Discounted Hotel Stays across our 7H Portfolio
• Discounted Food and Beverage across our 7H Portfolio
• Incremental Holiday Entitlement
• Development Opportunities
• Home tech scheme
• Save as you Learn scheme
• Cycle to work scheme
• Employee Assistance Programme
• One celebratory day per year off
• Retail & Gym Discounts