Receptionist

Surrounded by eleven acres of countryside and wooded valleys, Dalhousie Castle embodies the timeless charm of a storybook fairytale.

We are seeking a friendly and professional Receptionist to be the first point of contact for our guests. You will provide excellent customer service, handle bookings, and assist with smooth check-in and check-out procedures.

Key Responsibilities:

• Welcome guests warmly and professionally upon arrival
• Manage check-in and check-out procedures efficiently and accurately
• Handle guest reservations, cancellations, and modifications
• Respond promptly to guest enquiries, requests, and complaints
• Maintain up-to-date guest records and ensure data accuracy
• Coordinate with housekeeping and maintenance for room readiness
• Process payments and handle cash or credit transactions securely
• Maintain a tidy and organized reception area
• Adhere to hotel policies, health & safety, and data protection standards

Our Values

Transparency | We ensure clarity in communication so that there are no surprises
Ownership | We think and perform like owners
Driven | We have a constant desire for improvement
Investment in our People | We continuously invest in our people to ensure that they are the best that they can be

Benefits

• Pension Scheme
• Discounted Hotel Stays across our 7H Portfolio
• Discounted Food and Beverage across our 7H Portfolio
• Incremental Holiday Entitlement
• Development Opportunities
• Home tech scheme
• Save as you Learn scheme
• Cycle to work scheme
• Employee Assistance Programme
• One celebratory day per year off
• Retail & Gym Discounts