Event Operations Manager - The Royal Opera House

Craft, Creativity and Community – we are Company of Cooks! These are our values, and they go far beyond corporate waffle. In fact, they set the tone for everything we do. Company of Cooks have been working with some of the UK’s most cherished venues since 1996, delighting customers and clients alike with great food and drinks, brilliant service and an absolute focus on the details that make good restaurants, cafes and bars, great ones. In October 2019 the company was brought into the CH&CO family. The completion of the deal saw Company of Cooks become the group’s go-to operators in heritage and performance venues, art galleries and destinations. We are excited to be recruiting for a Manager based at Company of Cooks Webshop.

Key responsibilities

• Work closely with the Kitchen, planning team, and other Royal Opera House departments to ensure correct information has been communicated.
• Maintain levels of quality, cleanliness, food safety, and hygiene in line with company SEMS, Safeguard, and local authority regulations i.e. EHO & HSE.
• Take responsibility for stock control, including ordering, acceptance, maintenance of stock levels and stock rotation, and report &return of any sub-standard items.
• As and when required prepare the team rota each week and ensure sufficient levels of staff are scheduled to work in line with business needs taking into account staff requests.
• Carry out training as required ensuring that your team has the skills needed to excel.
• Ensure security is maintained and events are staffed appropriately and by all licensing laws and licensing procedures.
• Fulfill client requirements and provide detailed information regarding various event types.
• Plan and organize bespoke events with attention to detail.
• Build, maintain, and develop a strong and close professional relationship with the ROH Events Team and other ROH departments with their event and catering requirements.
• Manage and develop the relationship with any key accounts or patrons to ensure that business levels are maintained and increased year on year.

What's in it for you?

Working with Company of Cooks has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Private medical eligibility
• Eye care
• A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers
• Cycle to work scheme

Company of Cooks officially formed part of CH&CO Catering Group Ltd in 2020.

A Honest Approach, A Passionate Team, Quietly Confident