Guest Services Executive
Guest Services
The Langham, London, Europe’s first Grand Hotel, is currently recruiting for a Guest Services Executive to join and our talented Guest Services team. We’re an equal opportunities employer, and we welcome and value applications from all communities.
ABOUT THE ROLE
In the role of Guest Services Executive, your key focus will be to:
• Perform check-in and check-out procedure for the guests with Langham Club access (e.g. VIPs, long stay guests and similar).
• Assist with rooming guests in line with the hotel's brand standards.
• Assist the team with Lobby duties (e.g. greet and acknowledge guests that arrive at the hotel gather in the lobby or depart the hotel).
• Assist the Reception and Concierge with ‘queue’ management.
• Assist in managing rooms allocations, rooms checks and amenities requests when required.
• Solve guest issues, complaints or requests.
• Supervise the Guest Services team on any given shift: performance manage, develop, help and ensure they have everything they need.
• Demonstrate expertise in the functionality of Shiji and Microsoft Office programmes to ensure all guest profiles are up to date, emails answered and similar.
• Maintain close communication within the department and with other hotel departments.
Do you have? -
• previous experience of working in a similar style and size property, ideally within front office or guest relations teams
• previous experience of supervision of small to medium-size teams is an advantage
• excellent customer service skills and a real understanding of 5* luxury environment service requirements
• excellent communication skills
• immaculate personal presentation
• hands-on, pro-active approach; taking personal responsibility and initiative to prevent or resolve problems
YOUR BENEFITS
Financial Wellbeing
• Paid Overtime
• Discretionary Service Charge
• 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
• Access to Wagestream – a salary advance benefit
• Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
• Discounted accommodation at The Langham, London for you and your family
• Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
• Up to £750 Recommend a Friend referral bonus
• Seasonal Travelcard loan
• Access to Health Cash Plan with Simplyhealth (the hotel covers the cost of Level 1)
• Company pension plan
• Life insurance
• Discounts in various high street and online shops
Mental Wellbeing
• Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
• Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
• 2 staff parties per year and several colleague social and community events
• Access to the Employee Assistance Programme by Hospitality Action (24/7)
• Access to Qualified Mental Health First Aiders on site
• Most Valued Colleague of the Month and Year Awards
• Long Service Awards
Physical Wellbeing
• Free meals on duty in our Staff Restaurant
• Uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided
• Enhanced Sick Pay
• Eye test vouchers
• Cycle2Work scheme
• Subsidised regular Back Massage, Reflexology & Chiropody Sessions
OUR CULTURE
Our company is dedicated to cultivating a supportive environment where "Our People, Our Pride" serves as a guiding principle, fostering innovation, collaboration, and personal growth.
DIVERSITY & INCLUSION
The Langham, London is an equal opportunities employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on any protective characteristic.
DISABILITY INCLUSION
We are committed to disability inclusion and ensuring an inclusive recruitment process. If you require reasonable adjustments, such as accessible interview locations, adapted tests, or specific accommodations, please inform us at the outset. Our goal is to provide an equitable recruitment experience for all candidates.
SUSTAINABILITY PLEDGE
We are extremely proud to be recognised as an environmentally conscious hotel, constantly striving to improve our eco policies and initiatives to help preserve our world for future generations. In 2025, we reached a new milestone by achieving EarthCheck Master Certification, further reinforcing our long-term commitment to sustainability.
The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites and Palm Court restaurant, the Artesian Bar and Wigmore Tavern, extensive Meeting & Events facilities, Europe’s first Chuan Body + Soul Spa and Sauce by The Langham, our cookery school. The team at the hotel prides itself on building great memories for our guests and we’ve been doing so since 1865.
About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.
Would you like to be a in such an iconic hotel? Then go ahead, apply!