E-Commerce Executive
Sales & Marketing - Marcoms
The Langham, London; Europe’s first Grand Hotel is currently recruiting for the E-Commerce Executive to join our talented Sales and Marketing team. We’re an equal opportunities employer, and we welcome and value applications from all communities.
The E-Commerce Executive will work closely with the Head of E-Commerce to help deliver the hotel’s digital marketing strategy across online channels. This is an excellent opportunity for someone early in their digital marketing career to gain hands-on experience across website management and optimisation, email marketing and paid media within a world-class luxury hotel environment.
ABOUT THE ROLE
In the role of E-Commerce Executive, your key focus will be to:
• Assist with the coordination and maintenance of hotel and outlet pages across all online channels
• Ensure hotel and F&B website content is kept accurate, up to date, and on-brand at all times
• Support the Head of E-Commerce in identifying opportunities to improve the digital customer journey
• Support the management of EDM calendars across hotel outlets and databases
• Assist with content planning, coordinating photography briefs and creative assets ahead of send dates
• Help build email campaigns in Salesforce Marketing Cloud under the guidance of the Head of E-Commerce
• Provide administrative and logistical support for paid media campaigns, including briefing coordination and asset trafficking
• Assist with tracking, tagging, and reporting across digital marketing campaigns
• Monitor competitor digital activity and report findings to the Head of E-Commerce
• Support photoshoots to help ensure creative assets are suitable for digital use
• Assist the Marketing Communications team and Social Media Manager with video content for social media where required
• Contribute to monthly reporting on digital performance across analytics platforms
• Regularly update and merchandise the in-hotel TV system
ABOUT YOU
• A degree in Marketing, Business, Hospitality, or a related field is preferred but not essential
• Some exposure to digital marketing, e-commerce, or a hospitality environment is advantageous
• Comfortable working collaboratively within a team and with colleagues across departments
• Familiarity with Adobe Experience Manager is advantageous; a willingness to learn is essential
• Basic understanding of email marketing platforms; experience with Salesforce Marketing Cloud is a bonus
• Good organisational skills and attention to detail
• A proactive attitude with a desire to grow and develop within the role
• Interest in digital marketing, e-commerce, or the hospitality industry
YOUR BENEFITS
Financial Wellbeing
• Discretionary Service Charge
• 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
• Access to Wagestream – a salary advance benefit
• Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
• Discounted accommodation at The Langham, London for you and your family
• Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
• Up to £750 Recommend a Friend referral bonus
• Seasonal Travelcard loan
• Health Cash Plan (Level 1 paid by the hotel)
• Company pension plan
• Life insurance
• Discounts in various high street and online shops
Mental Wellbeing
• Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
• Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
• 2 staff parties per year and several colleague social and community events
• Access to the Employee Assistance Programme by Hospitality Action (24/7)
• Access to Qualified Mental Health First Aiders on site
• Most Valued Colleague of the Month and Year Awards
• Long Service Awards
Physical Wellbeing
• Free meals on duty in our Staff Restaurant
• Uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided
• Enhanced Sick Pay
• Eye test vouchers
• Cycle2Work scheme
• Subsidised regular Back Massage, Reflexology & Chiropody Sessions
OUR CULTURE
Our company is dedicated to cultivating a supportive environment where "Our People, Our Pride" serves as a guiding principle, fostering innovation, collaboration, and personal growth.
DIVERSITY & INCLUSION
The Langham, London is an equal opportunities employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on any protective characteristic.
DISABILITY INCLUSION
We are committed to disability inclusion and ensuring an inclusive recruitment process. If you require reasonable adjustments, such as accessible interview locations, adapted tests, or specific accommodations, please inform us at the outset. Our goal is to provide an equitable recruitment experience for all candidates.
SUSTAINABILITY PLEDGE
We are extremely proud to be recognised as an environmentally conscious hotel, constantly striving to improve our eco policies and initiatives to help preserve our world for future generations. In 2025, we reached a new milestone by achieving EarthCheck Master Certification, further reinforcing our long-term commitment to sustainability.
The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites and Palm Court restaurant, the Artesian Bar and Wigmore Tavern, extensive Meeting & Events facilities, Europe’s first Chuan Body + Soul Spa and Sauce by The Langham, our cookery school. The team at the hotel prides itself on building great memories for our guests and we’ve been doing so since 1865.
About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.
Would you like to be a E-Commerce Executive in such an iconic hotel? Then go ahead, apply!