Duty Manager

To oversee the shift operation of the property, cultivating the Guest Experience, ensuring relevant standards are met and procedures are followed at all times.

Some responsibilities include:

• To ensure all departments have received relevant information for the shift ahead that will allow maximum revenue capture.
• To support each department where necessary in the moment, to maximise of revenue capture and minimise opportunity loss.
• To use time strategically to be present during relevant times of day ‘on the floor’ to monitor, coach and control where necessary to improve service and performance.
• To provide support to colleagues at times of peak resource utilisation ensuring no-one ‘drowns’.
• To complete room audits daily, assessing overall cleanliness is at an acceptable level.
• To attend and lead Daily Property Briefings, also being present at departmental briefings where possible to ensure a smooth transition of information.
• To find opportunities for enhancing a guests experience with MAD moments.
• To be the port of call for any guest concern that requires escalation, ensuring resolution is achieved to a mutually satisfactory end before the guests’ departure.
• Under the guidance and support of the General Manager take ownership of Revinate [guest feedback portal] and take action where required. This may involve working with other managers. Respond to guest complaints where required.
• Ensure all guest facing areas [inside and out] are presentable at all times.

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-Guided meditation
• Wellbeing podcasts
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking [Eastwell Manor, Forest Mere, Henlow, Mottram Hall, Springs, Tring and the College only].
• Professional Uniform.