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Team Leader (30 Hours) - Davygate (York)

Davygate

In the heart of York City Centre, a bustling go to destination for UK and Worldwide tourists alike who love to taste our traditional bakery wares.

Job purpose
To support the successful running of a Cooplands shop and leading and motivating a team which works together to achieve targets and provides a fantastic shopping experience to our valued customers.

Key accountabilities
Deliver a swift and friendly service to every customer consistently
Achieve high standards to meet customers' expectations
Support the Shop Manager to lead and motivate a team to achieve sales targets, to control stock and meet high standards of customer service, display and hygiene
Support and develop the team alongside delivering training
Responsible for running shifts throughout the week, cashing up and opening and closing the shop
Encourage a hardworking but fun environment in which your team members can fulfil their potential
Prepare food, handle money, use the till and keep displays vibrant and the shop clean and tidy
Work on the ovens, cooking pies, pasties and a range of hot food - when required
Upsell appropriately to customers to increase shop sales
Support profit protection through effective cost control


Skills, know-how and experience
Proven track record of experience in customer service, ideally in a retail or catering background
Ability to retain and remember orders for an efficient and swift customer experience
Ability to multi-task and work as a team for the successful running of your shop
Efficient planning, organisational and numeracy skills
Leadership skills to inspire your team to deliver great results
Ability to be self-motivated and enthusiastic about Cooplands and our sales
Excellent communication skills
Minimum 1 year experience in management role, ideally in retail or catering industry
Hourly rate £10.50

30% staff discount, 28 days holiday (including bank holidays) to start, rising up to 33 days with long service, You will automatically join our pension scheme which is a great way to save for retirement and benefit from employer contributions and tax advantages