Careers with

Cooplands logo

Relief Shop Manager (Full-time)- Acomb (York)


Job purpose

  • Lead a high performing and successful team which achieves targets and provides a fantastic shopping experience to our valued customers.

Key accountabilities

  • Lead and motivate a team to achieve sales targets, to control stock and meet high standards of customer service, display and hygiene
  • Achieve sales and profitability targets and discuss performance regularly with the Area Manager
  • Support and develop the team alongside delivering training
  • Administrative tasks such as keeping all records up to date, staff training, rotas, payroll, health and safety, dates for stock rotation
  • Deliver a swift and friendly service to every customer consistently
  • Responsible for planning and leading shifts throughout the week, cashing up and opening and closing the shop
  • Encourage a hardworking but fun environment in which your team members can fulfil their potential
  • Prepare food, handle money, use the till and keep displays vibrant and the shop clean and tidy
  • Work on the ovens, cooking pies, pasties and a range of hot food - when required
  • Upsell appropriately to customers to increase shop sales
  • Support profit protection through effective cost control

Skills, know-how and experience

  • Proven track record of experience in customer service within a retail or catering background
  • Efficient planning, organisational, numeracy and computing skills
  • Leadership skills to inspire your team to deliver great results
  • High standards and the passion to ensure the shop reaches them
  • Problem solving skills and the ability to communicate with a wide range of different people
  • Ability to problem solve, be self-motivated and be enthusiastic about Cooplands and our sales
  • Excellent communication skills

Minimum 1 year experience in management role, ideally in retail or catering industry

Salary £26000 per annum

30% staff discount, 28 days holiday (including bank holidays) to start, rising up to 33 days with long service, You will automatically join our pension scheme which is a great way to save for retirement and benefit from employer contributions and tax advantages