Duty Manager

As the prestigious and luxurious brand that we are, we are focused on wellness and wellbeing. Your main responsibility as a Duty Manager will be overseeing the shift operation of the property, cultivating the Guest Experience, ensuring relevant standards are met and procedures are followed at all times.

Some responsibilities as a Duty Manager include:

• To use time strategically to be present during relevant times of day ‘on the floor’ to monitor, coach and control where necessary to improve service and performance.
• To provide support to colleagues at times of peak resource utilisation ensuring no-one ‘drowns’.
• To complete room audits daily, assessing overall cleanliness is at an acceptable level at all guest facing areas [inside and out].
• To attend and lead Daily Property Briefings, also being present at departmental briefings where possible to allow for a smooth transition of information to ensure all departments have received relevant information for the shift ahead that will allow maximum revenue capture and minimise opportunity loss.
• To be the port of call for any guest concern that requires escalation, ensuring resolution is achieved to a mutually satisfactory end before the guests’ departure.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform