Housekeeping Team Member- Casual

Carlisle Station Hotel, Sure Collection By Best Western

The Opportunity

As a Housekeeping Team Member, you will play an important role in creating a clean, comfortable and welcoming environment for our guests. Your work behind the scenes will directly shape how guests feel during their stay, helping them relax, feel cared for and truly at home.

You will be responsible for cleaning and maintaining guest rooms and public areas to agreed standards, ensuring each space is presented with care and attention to detail. By working calmly, efficiently and consistently within set timeframes, you will help maintain the high standards our guests expect and trust.

Key Responsibilities

  • Clean and service guest bedrooms and public areas to company standards within allocated timeframes
  • Follow agreed cleaning and presentation standards for all room categories
  • Report any damages, maintenance issues or breakages promptly to ensure repairs can be carried out
  • Maintain cleanliness and organisation in linen rooms, cupboards and working areas
  • Return all cleaning equipment to designated storerooms at the end of each shift
  • Work safely and responsibly, following hygiene and health & safety guidelines
  • Contribute positively to the team by working cooperatively and reliably

Benefits

  • Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
  • Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
  • Refer a friend scheme from £500 to £1000 per referral.
  • Hospital Plan.
  • Online Health Portal.
  • Eye Care.
  • Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
  • Pension Scheme.
  • Free meals on duty.
  • Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.

Who Is This Role For?

This role is ideal for someone who:

  • Takes pride in creating clean, comfortable and well‑presented spaces
  • Enjoys practical, hands‑on work and being part of a team
  • Pays close attention to detail and follows standards consistently
  • Feels comfortable working to routines and timeframes
  • Is reliable, responsible and understands the importance of their role
  • Values contributing to a calm, welcoming environment for guests and colleagues

Whether you already have housekeeping experience or are new to hospitality, if you enjoy seeing the results of your work and knowing it makes a real difference to others, this Housekeeping Team Member role could be a great fit.


Hotel

With its royal history, splendid architecture, and superbly central location, the Carlisle Station Hotel, part of the Sure Collection By Best Western, is one of the most desirable places to stay in Cumbria’s capital. This striking Victorian building is paired with modern, boutique interiors.

The hotel features 70 comfortable bedrooms, including family rooms and singles. It also boasts a stunning Victorian ballroom that can host up to 180 guests, and 5 versatile meeting rooms accommodating up to 220 delegates.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.