Front Office Team Member

Be the Welcome Guests Remember

For every guest who walks through our doors, the Front Office is where their stay truly begins.

As a Front Office Team Member, you’ll be the friendly face, calm voice and reassuring presence that helps guests feel comfortable, looked after and confident they’re in the right place. You won’t just check people in — you’ll help set the tone for their entire experience.

If you enjoy helping people, like variety in your day, and take pride in doing things well, this could be the perfect role for you.

What Your Day Will Feel Like

You Create First Impressions
From check‑in to check‑out, you’ll welcome guests with warmth and professionalism, helping them feel at ease from the very first moment.

You Make Things Easy
You’ll handle questions, requests and concerns efficiently and calmly, turning potential problems into positive experiences.

You Keep Everything Flowing
From answering calls and emails to taking reservations and managing guest information, you’ll help keep communication clear and organised.

You Support the Bigger Picture
You’ll assist with billing, admin tasks and reports, making sure the Front Office runs smoothly behind the scenes as well as out front.

You Work as One Team
By working closely with other hotel departments, you’ll help ensure guests experience the hotel as seamless, joined‑up and well cared for.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

This Role Is Perfect For You If…

• You enjoy helping people and making them feel welcome
• You stay calm, organised and friendly — even when it’s busy
• You like variety and being at the centre of things
• You want a role where your attitude really makes a difference

Hotel

The Holiday Inn Edinburgh is perfectly situated between Edinburgh Airport and the city centre, making it an ideal base for exploring all the attractions and sights that Edinburgh has to offer. Our Academy Conference Centre, located on the 5th floor with panoramic views of the Pentland Hills, features 14 meeting rooms and can accommodate up to 120 guests.

The hotel offers 303 bedrooms, including Executive and Family rooms. Guests can enjoy a variety of dining options, including the excellent Traders Restaurant, a café, and a relaxing bar. Additionally, we provide a fully equipped gymnasium, swimming pool, sauna, and spa to help you relax and unwind.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.