Assistant Hospitality Service Manager - Housekeeping

The Opportunity

As one of our Assistant Hospitality Managers, you will play a key role within our Housekeeping department, helping to create an environment where exceptional standards and exceptional people thrive.

Working closely with the Housekeeping Manager, you’ll lead, support and inspire a dedicated team of housekeepers to ensure every guest room, public space, conference area, lounge and bar is presented to the highest standards of cleanliness and care.

This role is about more than maintaining standards — it’s about developing people, encouraging pride in their work and continually finding better, smarter ways of delivering outstanding results across the hotel.

What You’ll Be Responsible For

• Supporting the Housekeeping Manager in the day‑to‑day leadership of the housekeeping team
• Leading by example to ensure all guest bedrooms, public areas, conference rooms, lounges and bars meet consistently high standards
• Creating a positive, well‑organised working environment where the team feels supported, motivated and clear on expectations
• Playing an active role in the training, development and ongoing growth of the housekeeping team
• Encouraging innovation and continuous improvement, always looking for ways to raise standards across the hotel
• Ensuring attention to detail, cleanliness and presentation are never compromised
• Helping to deliver a seamless, high‑quality guest experience at every touchpoint

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who This Role Is For

This role is ideal for someone who:

• Takes genuine pride in high standards and enjoys seeing the difference great housekeeping makes
• Enjoys leading and motivating people, helping individuals feel confident and valued in their roles
• Thrives in a hands‑on environment and leads from the front
• Is naturally organised and calm, even in a fast‑paced setting
• Feels motivated by continuous improvement and finding better ways of working
• Understands that housekeeping is central to guest satisfaction, not behind the scenes

Hospitality is in our blood — it’s what we do best. If you’re passionate about delivering fabulous guest experiences and want to be part of a team that genuinely cares about people and standards, this is an opportunity to grow, make an impact and be proud of what you do.

Hotel

Situated in the heart of Milton Keynes’ business and shopping district, the hotel is a short walk from Milton Keynes Central Station, which offers direct trains to London. London Luton Airport (LTN) is also conveniently just a 30-minute drive away.

For business travelers, the hotel’s proximity to companies like Argos and Santander is ideal, and the 9 flexible conference rooms in the Academy conference center can accommodate up to 100 delegates. Families can enjoy a visit to the nearby Bletchley Park, the former British WWII codebreaking center, just a 10-minute drive away.

Shopping enthusiasts will appreciate the nearby Intu Milton Keynes Shopping Center mall, which offers a variety of high-street shops. For those seeking adventure, the indoor Snozone provides an opportunity to try skiing

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.