Hospitality Service Manager - Housekeeping

The Opportunity

We are seeking an experienced and motivated Hospitality Service Manager to lead our housekeeping team and ensure consistently high standards of cleanliness, comfort and care throughout the hotel.

You will be responsible for the day‑to‑day operation of the housekeeping department, ensuring guest rooms, public areas and back‑of‑house spaces are maintained to the highest standards. Through clear communication, training and positive leadership, you will help create an environment where people feel confident, valued and motivated to perform at their best.

Key Responsibilities

• Lead, manage and support the housekeeping team, providing regular coaching, feedback and performance development
• Ensure all guest rooms, public areas and back‑of‑house spaces meet consistently high standards of cleanliness, hygiene and presentation
• Recruit, train and develop team members, helping them feel confident, capable and supported in their roles
• Develop and maintain housekeeping procedures that provide clarity, consistency and quality
• Plan and manage rosters, allocate tasks effectively and ensure daily duties are completed to a high standard
• Monitor and control housekeeping budgets, including labour and supply costs
• Manage stock levels of housekeeping supplies and equipment, ensuring availability and cost control
• Respond promptly and professionally to guest requests or concerns, ensuring issues are resolved with care and efficiency

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who Is This Role For?

This role is ideal for someone who:

• Has proven experience leading a housekeeping team in a hotel or similar environment
• Leads with empathy, fairness and clear communication
• Understands that high standards are best achieved through well‑supported, motivated teams
• Takes pride in creating clean, comfortable and welcoming spaces for guests
• Is organised, detail‑focused and confident managing schedules, standards and budgets
• Remains calm and solution‑focused when handling challenges or guest concerns
• Values teamwork, structure and consistency while encouraging personal responsibility

Hotel

The Holiday Inn Bristol-Filton is ideally located just off Junction 1 of the M32, close to the University of the West of England Bristol (UWE) and MOD Abbeywood. The hotel offers a variety of dining options, with a bar and lounge providing excellent all-day dining choices. Our Health and Fitness Club features a fully equipped gym, heated swimming pool, and sauna.

The hotel also boasts a fantastic Academy Conference Centre, capable of hosting up to 260 delegates, and an on-site fitness centre to meet all business and fitness needs. Additionally, the hotel is set on 16 acres of landscaped grounds, featuring a private fishing lake, which adds to the serene environment.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.