F&B Server St. Martins Lane Hotel

St Martins Lane Hotel

The Opportunity

At our 5-star lifestyle hotel, every meal is a moment, every drink a celebration, and every guest interaction a chance to shine. We’re looking for a charismatic and passionate Food & Beverage Server to bring energy, elegance, and exceptional service to our dining spaces.

Your Role
As an F&B Server, you’ll be the face of our restaurants, bars, and lounges—delivering unforgettable experiences with every plate and pour. Whether it’s breakfast with a view or cocktails under the stars, you’ll make every guest feel like the only one in the room.

What You’ll Be Doing

• Guest Journey: Execute a seamless 5* service cycle, from the initial greeting and aperitif recommendations to the final farewell, ensuring every interaction feels personalised and unhurried.

• Menu Expertise & Articulation: Maintain an exhaustive knowledge of all food and beverage offerings, including ingredients, sourcing, preparation methods, and wine pairings. Confidently communicate this to guests, including those with complex dietary requirements.

• Station Ownership: Take full responsibility for the "mis-en-scène" of your assigned section, ensuring table settings, glassware, and ambient details meet the hotel’s exacting aesthetic standards throughout the shift.

• Revenue Optimisation: Utilise sophisticated upselling techniques to enhance the guest experience, naturally suggesting premium pairings, digestifs, or side dishes that align with the guest’s palate.

• Operational Synergy: Liaise effectively with the Management, Host, and Kitchen teams to ensure a synchronised flow of service, particularly during high-pressure "theatre" or peak dining periods.

• Administrative Diligence: Accurately manage the POS (Point of Sale) system i.e. Micros, ensuring all orders are processed correctly and billing is handled with the utmost discretion and precision.

Benefits

  • Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
  • Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
  • Eye care
  • Free legal & money advice
  • Counseling sessions
  • Hospital & death benefit plans
  • Cycle to work scheme
  • Wellbeing tips and support fitness videos
  • Recipe ideas
  • Advice on keeping active and healthy living
  • Wellbeing podcasts and tv
  • Breathing exercises
  • 24/7 advice and support line
  • Team reward & recognition
  • Free meals on duty

Ideal Candidate

• 5 Pedigree:* Proven experience within a luxury London hotel, Michelin-starred/ AAA rosette environment, or a high-end private members' club.

• The "London Standard": Impeccable command of the English language. You must be able to engage in sophisticated conversation with a diverse, international clientele.

• Technical Proficiency: Mastery of silver service, wine service protocols, and a deep understanding of British and international culinary trends.

• Intuitive Service: A natural ability to read the table, knowing when to engage and when to remain discreet is essential for this level of hospitality.

• Commitment to the Craft: A desire for a 40-hour career-focused contract. We are looking for individuals who view hospitality as a profession, not a "stop-gap" role.

• Physical Stamina & Grace: The ability to remain on your feet for extended periods while maintaining a polished, elegant posture and a calm demeanour under pressure.

• Grooming: Adherence to the highest standards of personal presentation, reflecting the heritage and prestige of a 5* London institution.

Hotel

St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.