Nights Team Member - Casual

The Opportunity

We’re looking for a dependable and motivated Night Team Member to support hotel operations overnight and help ensure guests feel safe, comfortable, and well supported during the night shift.

This role is ideal for someone calm, reliable, and practical—who understands that reassurance, routine, and quiet efficiency are essential to a positive overnight guest experience.

Key Responsibilities

• Respond promptly and professionally to guest requests and enquiries
• Maintain safety and security procedures throughout the night shift
• Carry out regular security checks across the hotel
• Provide general overnight support to hotel departments
• Assist with light maintenance or housekeeping tasks if required
• Set up meeting rooms and public areas as needed
• Serve food and beverages to guests during the night
• Check guests in and out when required
• Respond appropriately to emergencies, following hotel procedures
• Complete basic reports and handover notes for management

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who This Role Is For

This role is well suited to someone who:

• Is reliable, responsible, and calm, especially during overnight hours
• Enjoys helping guests feel safe and reassured
• Is comfortable working independently while following clear procedures
• Takes pride in keeping environments tidy, secure, and well organised
• Has previous experience in hospitality, customer service, or security (helpful but not essential)

Hotel

The Holiday Inn Basildon is an exceptional hotel located opposite Festival Park, providing a perfect setting for conferences, meetings, weddings, events, and leisure guests. With 148 comfortable bedrooms available, guests can enjoy a delightful stay. The hotel offers a range of dining options to cater to all tastes.

We are committed to ensuring that all our guests have a memorable experience during their stay with us, and we strive to provide the highest levels of service and hospitality.

The hotel features an open lobby, a conference centre, and a picturesque lakeside garden. It is conveniently located just a 10-minute drive from the M25 and close to Basildon station. Direct trains to Fenchurch Street station in London take only 35 minutes1.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.