Reservations & Guest Services Agent

St Martins Lane by Morgans Original

The Opportunity

Are you passionate about hospitality and love creating seamless, memorable guest journeys from the very first hello?

We’re looking for a Reservations & Guest Services Agent to join our front-of-house team at a 5-star lifestyle hotel where every interaction is personal, polished, and full of personality. If you thrive on delivering exceptional service and have a flair for detail, this is your moment.

What You’ll Do:

  • Handle guest reservations with accuracy, warmth, and efficiency — by phone, email, and online.
  • Provide personalised recommendations and pre-arrival assistance to enhance the guest experience.
  • Collaborate with Front Office, Concierge, and Housekeeping to ensure smooth arrivals and departures.
  • Manage booking systems, guest profiles, and special requests with precision.
  • Resolve queries and concerns with professionalism and a guest-first mindset.

Benefits

  • Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
  • Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
  • Eye care
  • Free legal & money advice
  • Counseling sessions
  • Hospital & death benefit plans
  • Cycle to work scheme
  • Wellbeing tips and support fitness videos
  • Recipe ideas
  • Advice on keeping active and healthy living
  • Wellbeing podcasts and tv
  • Breathing exercises
  • 24/7 advice and support line
  • Team reward & recognition
  • Free meals on duty

Ideal Candidate

  • Previous experience in a reservations or guest services role, ideally in a luxury or lifestyle hotel.
  • Excellent communication skills and a naturally warm, engaging manner.
  • Strong attention to detail and a proactive, solution-focused attitude.
  • Familiarity with hotel booking systems (PMS/CRM) and Microsoft Office.
  • A passion for hospitality and a commitment to delivering 5-star service.

Hotel

At St Martins Lane, a Morgans Originals hotel, we don't just create memorable stays—we create unforgettable experiences. Located in the vibrant heart of Covent Garden, our hotel is a destination for those who thrive on creativity, individuality and connection. Renowned for its iconic design, bold personality and electric atmosphere, St Martins Lane brings together passionate people who love delivering exceptional service and making every guest interaction count

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.