Birmingham Strathallan Hotel, Signature Collection By Best Western
The Opportunity
We are offering a truly flexible position for a proactive and dependable individual who enjoys being the first point of contact and helping things run smoothly behind the scenes.
You will play a key role in supporting facilities services across the property, ensuring they are delivered in an effective and efficient way. Acting as the initial point of contact for key stakeholders and external multi‑agency partners, you’ll provide reassurance, coordination and practical support to keep the site safe, well‑maintained and responsive to day‑to‑day needs.
What You’ll Be Responsible For
- Supporting the delivery of all facilities services across the property, ensuring consistency and efficiency
- Acting as the first point of contact for internal stakeholders and external multi‑agency partners
- Demonstrating a consistently high level of security awareness
- Responding promptly to reactive cleaning and maintenance issues, ensuring they are logged and followed up appropriately
- Applying strong knowledge of Health & Safety procedures and safe working practices
- Providing a visible, reliable presence on site, offering reassurance and support when issues arise
- Helping to maintain a safe, organised and well‑functioning environment for everyone using the building
Benefits
- Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Who This Role Is For
This role is ideal for someone who:
- Enjoys variety and flexibility, and feels comfortable responding to changing priorities
- Takes pride in helping others feel safe, supported and informed
- Is calm, approachable and confident acting as a first point of contact
- Has a strong awareness of security and health & safety responsibilities
- Likes solving practical problems and responding quickly when support is needed
- Is organised, reliable and takes ownership of seeing tasks through
- Thrives in a role where attentiveness and responsiveness really make a difference
If you’re someone who enjoys supporting people, maintaining order and playing an important role in the smooth running of a busy environment, this role offers purpose, flexibility and responsibility.
Hotel
The Birmingham Strathallan Hotel, the hotel offers 135 rooms, and is just a short taxi ride from Birmingham New Street and conveniently located near the M5 in leafy Edgbaston.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
