Hospitality Service Expert

The Opportunity

This is a truly flexible, multi‑skilled position working across the full hotel operation, adapting to the needs of the business and supporting teams wherever great service is needed most.

You’ll work across areas such as Reception, Conference & Events, Restaurant & Bar and Housekeeping, taking pride in personally ensuring that every guest receives a warm, memorable and seamless experience. No two days will be the same — and that’s exactly what makes this role so rewarding.

What You’ll Be Responsible For

• Supporting multiple hotel departments as required, responding confidently to changing business needs
• Delivering friendly, professional and attentive service to guests at every touchpoint
• Ensuring all public areas, guest spaces and operational areas are maintained and presented to the highest possible standards
• Being visible, approachable and engaged, helping guests feel welcomed, supported and valued
• Working collaboratively with colleagues across the hotel to ensure smooth operations
• Taking pride in high standards, attention to detail and a job well done
• Playing your part in creating a positive, well‑organised and guest‑focused environment

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG Employee Room Benefit Programme across their global portfolio. (T&Cs apply).
• Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
• Refer a friend scheme from £500 to £1000 per referral.
• Hospital Plan.
• Online Health Portal.
• Eye Care.
• Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Pension Scheme.
• Free meals on duty.
• Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.

Who This Role Is For

This role is ideal for someone who:

• Enjoys variety and feels energised by working across different areas of a hotel
• Loves hospitality and takes genuine pride in delivering outstanding service
• Is adaptable, positive and comfortable switching between tasks and departments
• Thrives in a team environment and enjoys helping others succeed
• Understands that great guest experiences come from consistency, care and attention to detail
• Feels motivated by being trusted, relied upon and making a visible difference every day

If hospitality is in your blood and you enjoy working in a fast‑paced, people‑focused environment where no two days are the same, this role offers flexibility, purpose and the chance to be part of something you can truly be proud of.

Hotel

The Holiday Inn® Oxford hotel is ideally situated just off the A34, a mere three miles from Oxford town centre. Guests can enjoy the convenience of free parking and a short walk to the Pear Tree Park & Ride bus service, offering a quick 10-minute journey into the City Centre.

For those wishing to explore further, Oxford Parkway train station is only a five-minute drive away, providing easy access to London. Additionally, the designer outlet shopping at Bicester Village Retail Park is within easy reach.

Many of the University of Oxford’s historic buildings, such as the Radcliffe Camera and Christopher Wren’s Tom Tower, as well as the Ashmolean Museum, are within walking distance of the hotel. Guests can also take a short 10-minute drive to visit the birthplace of Winston Churchill at the Baroque Blenheim Palace

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.