Nights Team Member

Derby Mickleover Hotel, Signature Collection By Best Western

Check out the hotel on our virtual tour!

The Opportunity

We’re looking for a dependable and motivated Night Team Member to support hotel operations overnight and help ensure guests feel safe, comfortable, and well supported during the night shift.

This role is ideal for someone calm, reliable, and practical—who understands that reassurance, routine, and quiet efficiency are essential to a positive overnight guest experience.

Key Responsibilities

  • Respond promptly and professionally to guest requests and enquiries
  • Maintain safety and security procedures throughout the night shift
  • Carry out regular security checks across the hotel
  • Provide general overnight support to hotel departments
  • Assist with light maintenance or housekeeping tasks if required
  • Set up meeting rooms and public areas as needed
  • Serve food and beverages to guests during the night
  • Check guests in and out when required
  • Respond appropriately to emergencies, following hotel procedures
  • Complete basic reports and handover notes for management

Benefits

  • Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
  • Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
  • Eye care
  • Free legal & money advice
  • Counseling sessions
  • Hospital & death benefit plans
  • Cycle to work scheme
  • Wellbeing tips and support fitness videos
  • Recipe ideas
  • Advice on keeping active and healthy living
  • Wellbeing podcasts and tv
  • Breathing exercises
  • 24/7 advice and support line
  • Team reward & recognition
  • Free meals on duty
  • Free parking

Who This Role Is For

This role is well suited to someone who:

  • Is reliable, responsible, and calm, especially during overnight hours
  • Enjoys helping guests feel safe and reassured
  • Is comfortable working independently while following clear procedures
  • Takes pride in keeping environments tidy, secure, and well organised
  • Has previous experience in hospitality, customer service, or security (helpful but not essential)

Hotel

Located to the west of Derby, just three miles from the city centre and a 10-15 minute taxi ride from the main Derby train station, the Derby Mickleover Hotel, part of the Signature Collection By Best Western, offers an excellent location with superb transport links.

With the stunning Peak District National Park on your doorstep, it’s perfect for romantic strolls or seasoned walkers. You can also relive the drama of Pride and Prejudice by visiting the magnificent Chatsworth House or seek thrills with the family at nearby Alton Towers.

The hotel features 99 light, contemporary rooms, blending neutral tones with warm splashes of colour and superb bathrooms. This includes nine luxury suites and 15 good value family rooms.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.