F&B Host St. Martins Lane Hotel

St Martins Lane Hotel

The Opportunity

At our 5-star lifestyle hotel, every guest journey begins with a welcome—and that’s where you come in. We’re looking for a charming and confident Food & Beverage Host to be the face of our F&B spaces, setting the tone for unforgettable experiences from the very first “hello.”

Your Role
As an F&B Host, you’ll be the warm welcome and graceful goodbye. You’ll manage reservations, greet guests with style, and ensure every table is perfectly placed and every guest feels like a VIP.

What You’ll Be Doing

Guest Relations: Provide a warm welcome to our global clientele, ensuring a seamless transition from arrival to table with a focus on bespoke service.
Strategic Table Management: Utilise Reservation platforms such as OpenTable, The Fork and DesignMyNight to create seating plans, balancing high-profile residents, VIPs, and walk-ins to maximise covers and revenue.
Operational Synergy: Act as the central communication hub between the F&B management, culinary team, and concierge to ensure dietary requirements and special occasions are executed flawlessly.
Anticipatory Service: Recognise and remember regular guests’ preferences, proactively managing inquiries and resolving any guest concerns with grace and discretion.
Atmosphere Curation: Maintain the aesthetic integrity of the outlet, ensuring the reception area and dining room meet the hotel’s stringent brand standards and grooming guidelines.

Benefits

  • Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
  • Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
  • Eye care
  • Free legal & money advice
  • Counseling sessions
  • Hospital & death benefit plans
  • Cycle to work scheme
  • Wellbeing tips and support fitness videos
  • Recipe ideas
  • Advice on keeping active and healthy living
  • Wellbeing podcasts and tv
  • Breathing exercises
  • 24/7 advice and support line
  • Team reward & recognition
  • Free meals on duty

Ideal Candidate

• Luxury Background: Previous experience in a high-volume, 5* hotel or a Michelin-standard / AAA rosette restaurant within London is highly desirable.

• Communication Excellence: Exceptional command of the English language, both written and spoken, with the ability to engage confidently with diverse, high-net-worth individuals.

• Technical Savvy: High proficiency in industry-standard reservation software and a working knowledge of POS systems (e.g., Micros or Symphony).

• Composure Under Pressure: The ability to remain calm and elegant during "the rush," managing guest expectations during peak service times or overbooking situations.

• Impeccable Presentation: A commitment to a professional, polished appearance that aligns with the hotel’s luxury heritage.

• Flexibility: Availability to work a variety of shifts, including mornings, late evenings, weekends, and bank holidays.

Hotel

St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.