Hospitality Service Expert

HI Cardiff City Centre

**Our Grand Welcome to you of a £1k bonus when joining our group**

The Opportunity

A truly flexible position, working multi-functionally across the entire hotel operation as and when the business requires such as Reception, Conference & Events, Restaurant and Bar and Housekeeping, personally ensuring that our guests always receive exceptional service and that all aspects of the operation are maintained and presented to the highest possible standard.


  • Our enviable employee discounts on bedroom rates across all the IHG portfolio
  • Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing
  • Access to 24/7 Online GP Service - 24/7 access for all employees so they can talk to a doctor when the really need to most
  • Hospital Plan
  • Online Health Portal
  • Eye Care
  • Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out and even holidays!
  • Health Screening
  • Pension Scheme
  • Free meals on duty
  • Cycle to Work - Our Cycle2Work schemes from Evans Cycles and Halfords helps all our employees save money and keep fit.

Ideal Candidate

  • Proven experience of working in a customer facing role, such as F&B, reception, meeting & events, housekeeping etc. Ideally gained within the hospitality sector
  • Excellent level of numeracy and literacy skills
  • Excellent oral and written Communication skills
  • Excellent problem-solving skills and attention to detail. With the ability to work under pressure
  • Strong Organisation and Planning skills and the ability to prioritise appropriately.
  • Fully flexible with working hours/shifts
  • Possess a can-do attitude.
  • Good understanding of the English language


The Holiday Inn Cardiff City Centre offers 157 bedrooms in this ideally located property next to Cardiff Castle and Principality Stadium. The hotel offers an academy conference centre with 12 meeting rooms and a selection of dining options including the main restaurant and bar & lobby lounge offering Starbucks Coffee as well as a health & fitness club.

About us

We have 46 hotels in our growing UK portfolio, international brands Crowne Plaza, Holiday Inn, and Best Western under our belt and all in some fantastic locations, it’s no surprise that LGH Hotels Management is the place to be.