Investors In People Gold award Sunday Times 100 Best Companies to Work For 2016

Newcastle upon Tyne

Our Central Support Office based in Gosforth is the bustling hub of Parkdean Resorts. This exciting place to work houses all the essential supporting functions for our 67 holiday parks along with our award winning Contact Centre.

This modern office has a great feel, a mix of energetic knowledgeable professionals all working as one unified team to achieve Parkdean Resorts objectives. Based near the centre of Newcastle upon Tyne, it has great transport links.

Owner Marketing and Engagement Manager

At Parkdean Resorts we specialise in Holiday Home Ownership, 62 of our parks currently offer the ownership experience to our customers, this could be from owning a basic caravan to a high end luxury Log Cabin. We are so dedicated to our owners we even have parks exclusively tailored to meet their needs.

This premium customer base consists of over 20,000 owners and we are now seeking an experienced Marketing and Communications Manager to take responsibility for all owner related communications and brand standards relating to Ownership.

• You will join the new and exciting Owner and Membership Team and work as a core member to develop, and take ownership for the owner communication road map ensuring all our customer touch points have the same voice to create a seamless journey for our owners.

• You will display creativity in your ability to develop and implement a Loyalty Program for our owners, you will maintain and manage this programme to ensure it fits with customer and business expectations.

• We aim to provide our owners with a diverse social calendar of events throughout the year to keep them engaged with our brand, you will create frameworks and competencies around this, as well as manage the events calendar. This will require you to be organised and plan your workload effectively.

• You will develop the Parkdean Resorts brand standards within the team and ensure this is embedded across internal teams and parks. Your keen eye for design will allow you to create artwork that aligns with the brand and meets objectives.

• You will work closely across our parks liaising with them to create engaging seasonal newsletters which our owners look forward to receiving. Your expert attention to detail will ensure standards are kept high and you will be experienced in copy-writing.

• You will have previous experience of managing multiple end to end campaigns and working under pressure, you will be enthusiastic about bringing this knowledge forward to our letting scheme campaign. You will act with urgency where required to ensure essential milestones are met.

• You will take ownership for the production of surveys, observing and analysing key insights. Your findings will allow you to put the necessary action plans in place, working collaboratively and confidently with key stakeholders.

• You will have direct input with the owner budget line, helping to manage this efficiently, and will have previous experience of budgeting.

• You will liaise with external suppliers such as creative agencies and print houses building strong working relationships where required.


A bit about us...

Parkdean Resorts is the UK’s largest operator of caravan, lodge, cabin, glamping and camping holiday resorts. The business operates 67 locations around the UK ranging from seaside resorts to private beaches, marina’s to lakes and forests to natural beauty spots. Parkdean Resorts offers a wide range of accommodation from premium to great value and the resorts are well known for providing activities and amenities including; swimming pools, adventure playgrounds, restaurants bars and entertainment.

Customers and People are our heart and soul and we’re proud to be Creating Amazing Memories for holidaymakers, owners and team members every day. As a growing business, we’re proud to offer progression opportunities and personal development to help you reach your full potential. With opportunities from marketing to maintenance, sales to security and finance to food & beverage – we’re continuing to build for the future. Come and be a part of something special!

What can we offer you?

  • Competitive rates of pay
  • Discretionary bonus packages
  • Fantastic team environment
  • 25% discount on holidays for yourself, friends and family
  • Stand-by breaks available at a discounted rate
  • Full uniform provided where necessary
  • Full training

To start Creating Amazing Memories with us, apply now!

Apply to advert 3321198

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