Investors In People Gold award Sunday Times 100 Best Companies to Work For 2016

Sea Acres

There's so much to do on a caravan holiday at Sea Acres Holiday Park. This is a tranquil and quiet park where customers can soak in the views from the park’s cliff top location.

There's an adventure playground and play areas, amusement arcade and even a PADI dive centre on-park where customers can try their hand at scuba diving! 

For evening entertainment, food and drink, there's 4 venues across the park.


General Manager -Sea Acres

Health & Safety and Compliance
• Ensure effective administrative, monitoring and control procedures with regard to legal requirements, health and safety, GDPR in line with policy requirements.
• Ensure that an environment is operated at Parks that complies with the required standards for H&S set out in the Parkdean Resorts H&S Policies.
• Ensure effective execution of closure of any action points identified following any internal audits or local authority inspections.
• You have a duty to safeguard your own health and safety and that of your colleagues, customers and visitors. You also have a duty to co-operate with Management to enable it to comply with its health and safety duties.

People
• Recruit, retain, motivate, train and consistently develop the Head of Departments along with their direct reports to ensure we get the best from people.
• Hold weekly Head of Department meetings, weekly 1 to 1 meetings and monthly Health and Safety meetings to ensure synergy collaboration throughout the full team.
• Agree with each Head of Department a business plan, performance targets and monitoring these to ensure positive outcomes.
• To develop an external network and active recruitment plan to support succession planning ensuring working with the internal recruitment team.
• Effective management and leadership of the parks team ensuring full utilisation of the company personal review process and personal development plans.
• Ensure full utilisation of the people development team in ensuring effective training and development of our people in line with our procedures.
• Ensure all new team members receive a high quality induction plan to allow them to excel in their roles.

• Continuously celebrate success and achievement with the team to ensure a high level of consistent engagement.
• Influence all team members to further develop their skill set and to live the Parkdean Resorts values.
• Promote a positive working environment and activities in line with the company people strategy to ensure our people are actively engaged.
Service & Standards Excellence
• Proactively implement and manage excellent customer service standards and customer service strategies to meet the changing expectations of our customers.
• Ensure the delivery of monthly Owners Forums.
• To constantly review customer service data and develop plans for improvements.
• To ensure all customer complaints are managed in line with company polices.
• To ensure all team members receive our customer service training programme.
Profit
• Manage, organise, control and supervise all elements of the park in line with current company policies and procedures ensuring delivery of the financial EBITDA target.
• Take full accountability for all revenue streams including Holiday Home Sales, Owner Income, Holiday Hire, On Park Spend and all park overheads whilst being directly responsibility for the operation.
• Identify and implement strategies to maximize sales and to achieve agreed gross profit margins throughout all units and departments, with a focus on the promotion of performance improvement.
• Manage agreed budgets for controllable expenses and wage costs alongside determining and implementing strategies to increase year on year sales and to achieve.
• To utilise and interact with the central support functions to support delivery if the parks goal
• Develop, monitor and support HOD’s in the delivery of the parks profit improvement and service improvements plans.
• Ensure accurate forecasting takes place for all controllable cost lines
• To operate the business in line with the cost budget.
• To ensure the company benchmarks are achieved.

• Senior level management of a large, diverse, multi-facetted operation,
• Previous experience in the holiday parks industry is desirable.
• Experience of successful team leadership with a focus on engagement and development.
• Strong business and financial acumen, with a passion for customer focus.
• Experience of planning and organising fast paced and large scale projects.
• A highly motivated attitude with an aptitude towards exploring competitors.
• Excellent IT literacy with the ability to successfully navigate differing systems.
• An ability to influence and negotiate with colleagues and customers.
• Excellent communication skills.
• An ability to effectively resolve conflict with a consistent approach and the business objectives in mind.

 

What can we offer you?

  • Competitive rates of pay
  • Discretionary bonus packages
  • Fantastic team environment
  • 25% discount on holidays for yourself, friends and family
  • Stand-by breaks available at a discounted rate
  • Full uniform provided where necessary
  • Full training

To start Creating Amazing Memories with us, apply now!


Apply to advert 3331735

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