M&E Operations Manager

The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!

The Role

With some amazing meeting spaces, the set ups you can achieve for your clients is only limited to their imagination! As Meetings & Event Operations Manager, you help to create events that stay with our guests long after they have left. Overseeing a team who are just as dedicated, you will plan for and run events, be a natural problem solver, team player and client host - not to mention an excellent communicator, super organised and a stickler for detail! As you would expect, running the department includes all operational, customer service, supplier and team management duties - but more than that, we want you and your team to be the reason our guests and clients recommend us and return.

What we look for

• Passionate about delivering the highest levels of service with a desire to learn, work hard and progress
• Comfortable in a front line role facing the public
• Previous experience in a fast paced service environment
• Marketing & Social media knowledge
• Must be available to work evenings and weekends
• Passionate about our brand
• Able to work under pressure and react quickly to resolve issues
• Able to multitask and be flexible at all times
• Highly punctual
• You will need to be a resident in the UK and have the right to work.

What's in it for you?

• Great development opportunities
• Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
• Interest free season ticket loans (conditions apply)
• Access to a 24/7 Employee Assistance Program
• Pension and Healthcare Schemes
• Wagestream - get access to earned salary before payday
• Paid volunteering days
• Generous recommend a friend scheme
• Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
• Great Recognition program
• ...and many more!