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Looe Bay

Peaceful location or lively activities; you’ll find the best of both worlds at Looe Bay Holiday Park.

Customers can visit the beach for rock pooling adventures or head to the nearby fishing town East Looe to stroll on the pier and explore cobbled streets.

Back on the park, there's great range of facilities including an adventure play area, heated indoor swimming pool, wildlife nature trail, Bowlingo and 3 venues which host our fantastic evening entertainment.

General Manager -Looe Bay

Health & Safety and Compliance
• Ensure effective administrative, monitoring and control procedures with regard to legal requirements, health and safety, GDPR in line with policy requirements.
• Ensure that an environment is operated at Parks that complies with the required standards for H&S set out in the Parkdean Resorts H&S Policies.
• Ensure effective execution of closure of any action points identified following any internal audits or local authority inspections.
• You have a duty to safeguard your own health and safety and that of your colleagues, customers and visitors. You also have a duty to co-operate with Management to enable it to comply with its health and safety duties.

• Recruit, retain, motivate, train and consistently develop the Head of Departments along with their direct reports to ensure we get the best from people.
• Hold weekly Head of Department meetings, weekly 1 to 1 meetings and monthly Health and Safety meetings to ensure synergy collaboration throughout the full team.
• Agree with each Head of Department a business plan, performance targets and monitoring these to ensure positive outcomes.
• To develop an external network and active recruitment plan to support succession planning ensuring working with the internal recruitment team.
• Effective management and leadership of the parks team ensuring full utilisation of the company personal review process and personal development plans.
• Ensure full utilisation of the people development team in ensuring effective training and development of our people in line with our procedures.
• Ensure all new team members receive a high quality induction plan to allow them to excel in their roles.

• Continuously celebrate success and achievement with the team to ensure a high level of consistent engagement.
• Influence all team members to further develop their skill set and to live the Parkdean Resorts values.
• Promote a positive working environment and activities in line with the company people strategy to ensure our people are actively engaged.
Service & Standards Excellence
• Proactively implement and manage excellent customer service standards and customer service strategies to meet the changing expectations of our customers.
• Ensure the delivery of monthly Owners Forums.
• To constantly review customer service data and develop plans for improvements.
• To ensure all customer complaints are managed in line with company polices.
• To ensure all team members receive our customer service training programme.
• Manage, organise, control and supervise all elements of the park in line with current company policies and procedures ensuring delivery of the financial EBITDA target.
• Take full accountability for all revenue streams including Holiday Home Sales, Owner Income, Holiday Hire, On Park Spend and all park overheads whilst being directly responsibility for the operation.
• Identify and implement strategies to maximize sales and to achieve agreed gross profit margins throughout all units and departments, with a focus on the promotion of performance improvement.
• Manage agreed budgets for controllable expenses and wage costs alongside determining and implementing strategies to increase year on year sales and to achieve.
• To utilise and interact with the central support functions to support delivery if the parks goal
• Develop, monitor and support HOD’s in the delivery of the parks profit improvement and service improvements plans.
• Ensure accurate forecasting takes place for all controllable cost lines
• To operate the business in line with the cost budget.
• To ensure the company benchmarks are achieved.

• Senior level management of a large, diverse, multi-facetted operation,
• Previous experience in the holiday parks industry is desirable.
• Experience of successful team leadership with a focus on engagement and development.
• Strong business and financial acumen, with a passion for customer focus.
• Experience of planning and organising fast paced and large scale projects.
• A highly motivated attitude with an aptitude towards exploring competitors.
• Excellent IT literacy with the ability to successfully navigate differing systems.
• An ability to influence and negotiate with colleagues and customers.
• Excellent communication skills.
• An ability to effectively resolve conflict with a consistent approach and the business objectives in mind.

What can we offer you?

  • Competitive rates of pay
  • Discretionary bonus packages
  • Fantastic team environment
  • 25% discount on holidays for yourself, friends and family
  • Stand-by breaks available at a discounted rate
  • Full uniform provided where necessary
  • Full training

To start Creating Amazing Memories with us, apply now!

Apply to advert 3331730

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