General Manager

Arcade - General Manager - Exciting New Opening

Be Part of Something Exceptional...

Arcade is expanding and we’re looking for a visionary General Manager to lead this exciting new opening. This is more than just another venue – it’s a dynamic destination where food, drink, culture, and creativity collide. If you’re an experienced, inspiring leader ready to make your mark, we want to hear from you.

About Arcade

Arcade is a celebration of global food and drink, all brought together under one roof. From Thai and Indian street food to Middle Eastern shawarma, Latin American grills, Japanese favourites, and beyond – our food brands span the world and reflect the vibrant, diverse energy of London.

Our new West End opening will be home to a mix of critically acclaimed kitchens, a high-energy destination bar, and a full calendar of events. Every corner is designed to delight – bold flavours, creative drinks, and an unforgettable experience every time.

The Role: General Manager

This isn’t your standard General Manager role. We’re looking for someone who lives and breathes hospitality, a natural leader with an instinct for people, product, and performance.

You’ll be:

• Driving an exceptional guest experience across FOH, bar, and kitchen
• Working closely with some of the UK’s most exciting chefs and drinks creatives
• Leading a high-performing senior team with clarity, energy, and purpose
• Shaping smart recruitment strategies and development plans
• Owning operational excellence and innovation at every level

You’ll also need strong commercial instincts, from forecasting and P&L management to strategic planning with our Directors. Your eye for detail and passion for results will help ensure Arcade West End hits ambitious revenue targets while staying true to our culture.

You’ll Thrive in This Role If You Are:

• An experienced GM or cluster manager from a high-volume, quality-led Restaurant group
• Obsessed with food, drink, and delivering standout guest experiences
• Naturally collaborative – a strong communicator, team builder, and motivator
• Commercially astute, with a proven record of delivering results
• Always curious, ambitious, and ready to raise the bar

Our Benefits & Culture
Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.
We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as:

• Refer a friend bonus
• Internal wage advance facility to instantly access the wages you’ve earned
• Delicious, seasonal meals when you’re at work
• A restaurant recognition budget for Birthday goodies and career milestones
• Dedicated staff chill out areas with kitchens and your own seating off the restaurant floor
• Balanced rotas. Your time outside of work is important to us.
• 50% off food in our restaurants for you and your loved ones
• 50% off food in JKS restaurants within Arcade for you and your loved ones
• Access to counselling, remote GP/physio services, legal advice and more through Hospitality Action 24 hours a day, 365 days of the year.
• Huge Summer and Christmas team parties where we all down tools and have some fun!